We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair. We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.

We are on a hugely exciting journey within data and experimentation to develop a world-class team here at TalkTalk. The Senior Experimentation Specialist role will take a centre of excellence approach to program management, with a focus on managing and coordinating our experimentation program across digital sales products and support our Senior Product Analyst in the analysis of experiments and rollouts  (Feature releases).

You’ll work in partnership with the UX team, product owners, developers and product analysts to plan, support the build of, monitor, and communicate  experiments across  our digital experience to drive product growth. This will require the Senior Experimentation Specialist  to be closely aligned with the strategic delivery of new journeys and features whilst living and breathing their specific goals and objectives. 

Key responsibilities:

• Use experimentation to improve the customer experience and business outcomes of our digital sales products through:

  • Program Coordination: Run workshops and provide strategic support to Product Owners on experiment candidates and program communication

  • Experiment Management: Plan, UAT (alongside developers) built experiments and communicate results

  • Experiment Measurement: Support the Senior Product Analyst with planning and advancing experimentation measurement and interpretation of output analysis

  • Experiment Opportunities: Drive backlog opportunity through deep dive analysis of UX Analytics, Survey Data and colaboration with UX Research

• Onboarding agile teams across all experimentation technology and strategy. Educating, and enabling them to autonomously execute their own experimentation agenda

• Support the Experimentation Lead to establish governance and operational excellence guidelines and the overall delivery of the experimentation program across the business

• Provide first line support for our agile teams and business units on all things experimentation, from refining hypotheses, analysing test results and designing experiments

• Work directly with developers to support the implementation of experiments both server side and client side

What you need to succeed

Please note: We accept that no candidate will be the perfect match for all the skills we’ve listed, so we’d encourage you to apply if you feel you're close to the brief but not an exact match.

• Strong knowledge of A/B Testing and experimentation practice principles, spanning ideation, hypothesis building, experiment design and measurement, build, launch, analysis, statistical principles and results sharing.

• Demonstrable experience of using experimentation platforms, such as Optimizely, Adobe Target, Maxymiser

• Strong stakeholder management and communication skills, able to work effectively with a wide array of highly technical and non-technical stakeholders.

• Strong presentation, communication, and interpersonal skills, with high levels of empathy and a coaching mentality.

• Some exposure to using digital analytics (Google Analytics/Adobe) and experimentation platforms to segment and measure experiment results to determine outcomes is advantageous but not essential

Prior experience of some, but not all of the following technologies and principals

• UX design and research in addition to product engineering principles

• Basic understanding of programming languages (SQL, JavaScript, HTML, CSS)

• Server side/full stack experimentation and the use of Feature Flags

• Strong commercial awareness, able to demonstrate the business impact of their work.

• Experience of working in an agile product environment and managing workflows in Jira / Azure DevOp’s is

How we’ll support you:

• Support from your manager to help you succeed in your role at TalkTalk including career progression and professional development

• A clear onboarding program aimed at helping you settle into the business and start providing value in your first few months at TalkTalk

• Amazing benefits including a truly flexible working and work from home policy, 25 days holiday, an extra day’s holiday for your birthday, large allowances for illness, maternity and paternity

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.