WHAT’S IN IT FOR YOU?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our just now website at www.justnowcompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

JOB SUMMARY

The Director, Strategic Solutions will be responsible for facilitating alliances between identified priority accounts and Compass sectors resulting in strong partnerships and increased total customer satisfaction. This individual will report to the Vice President of the Strategic Alliance Group (SAG) with an overall accountability to meet and exceed Compass’ account retention objectives.  This will be accomplished through interaction with clients, operators, and field support.  

Now, if you were to come on board as our Director, Strategic Solutions, we’d ask you to do the following for us:

• Act as a liaison between the sector/departments to provide resolutions and solutions 
• Serve as escalation point for customers’ needs. 
• Prioritization of account activity incorporating operational input
• Leads the re-bid process for key account retention and enhancement
• Able to communicate with senior leaders and executives clearly and comfortably 
• Superior negotiation and relationship building skills.
• Facilitate Strategic Account Management (SAM) training
• Budget responsibilities and meet corporate financial targets
• Accurate reporting of findings

Think you have what it takes to be our Director, Strategic Solutions? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• 5 years of progressive account retention and management experience
• Good financial acumen and customer focused approach
• BA or BS degree required
• Previous district level management experience
• Demonstrated success with multiple client interface
• Proposal and proforma experience required