Job Introduction

BBC UX&D designs amazing digital experiences – from apps to websites, iPlayer to News. It’s an exciting time to be a design researcher as we focus our efforts around six key products and the systems and services that support them.

UX designers, architects and researchers collaborate closely with product, editorial and technical teams from across the BBC. Together we create elegant, delightful digital experiences on mobile, tablet, desktop and TV across a range of digital products. We also design the ‘behind the scenes’ tools, services and employee experience which help make these happen.

Working together with users and colleagues, you’ll take a holistic, human-centred approach to help create a BBC that’s truly fit for the digital age.

In UX&D you’ll have the opportunity to regularly rotate in to new spaces. Your first placement will be in the Young Audiences Design Research Squad.

Role Responsibility

As a Senior Design Researcher, you’ll lead a small squad of research specialists. You’ll be responsible for the overall shape of the design research programme in your portfolio, focusing your squad and stakeholders around the most impactful research projects.

In your role, you’ll:

• Work with stakeholders and squad members to prioritise research needs and define the squad’s research programme.
• Draw on your extensive knowledge of different methodologies to make recommendations around where research will deliver the most value.
• Lead the squad on the more complex research projects.
• Support the projects of midweight and junior research colleagues, helping them to build experience and work towards their own development goals.
• Commission and oversee external research agencies.
• Investigate new research or design methodologies and ensure the team are kept up to date with advances within the user experience field.
• Input into recruitment and management of midweight and junior staff.

The Ideal Candidate

You’re comfortable advocating for the user and their needs. You’ll enjoy building empathy with different kinds of stakeholders, flexing your approach to achieve the best results. You have extensive knowledge of different research methodologies and are able to articulate insights in a way that lands with colleagues and results in real, tangible changes.

You’ve probably worked alongside designers and business analysts to discover requirements in complex environments, and are happy and capable of running multiple projects at once. You enjoy teaching others, and helping teams get more from research.

Package Description

Band: D
Contract type: Permanent
Location: London, Salford, Glasgow or Cardiff

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression â€“ the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities â€“ our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely. For more information go to https://www.bbc.co.uk/careers/

Mae’r sefyllfa gyda’r coronafeirws yn datblygu’n gyflym, ac mae’r BBC yn awyddus i barhau i sicrhau diogelwch a lles pobl ar draws y BBC, gan barhau i warchod ein gwasanaethau hefyd. I leihau’r risg, dim ond y bobl sy’n hanfodol i’n hallbwn darlledu fydd yn cael mynediad i adeiladau’r BBC. O ddydd Mercher 18fed Mawrth ymlaen, bydd pob asesiad a chyfweliad yn cael ei gynnal o bell, nes rhoddir gwybod yn wahanol. I gael mwy o wybodaeth, ewch i https://www.bbc.co.uk/careers/

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

 Closing Date14 October, 2022