Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

We are looking for a Senior Analyst to the join the Interaction Strategy & Implementation team within Analytics & Interactions.

The Team

In the Customer Interaction, Design and delivery team we are a centre of excellence for the initiation & generation of all interactions with our Retail customers through inbound and outbound channels (branch, internet, telephone, direct mail, email & SMS). This allows a seamless experience for the customer across all channels and ensures customer’s needs are met in a timely and appropriate manner.

Job Description

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best Financial Services provider for our customers. Through our brands, our Group has a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses, and play a key role in helping to build a growing UK economy.

We're seeing the unprecedented changes in the banking sector brought about by shifts in technology, our customers’ changing preferences and the evolving competitive and regulatory environment. So we're adapting, innovating and responding at pace to ensure we can continue become the best bank for customers.

Want to know more?

This is an excellent opportunity for a Senior Analyst to the join the Interaction Strategy & Implementation team.  The Customer Interaction, Design and delivery team are a Centre of Excellence (CoE) for the initiation & generation of all interactions with our Retail customers through inbound and outbound channels, including branch, internet, telephone, direct mail, email & SMS.  Our team  provide a seamless experience for the customer across all channels and ensures their needs are met in a timely and appropriate manner.

Here’s where you’ll make a difference:

We pride ourselves on being hard-working, outcome-focussed and passionate about making a difference. We deeply value diversity and are an equal opportunity employer, providing flexible-working, as well as equipping colleagues with skills and opportunities. We also have a lot of fun!

Here’s where you’ll make a difference:

• You’ll work as part of a cross functional team to design relevant and timely Customer Interactions as part of our Contact Strategy. Supporting implementation via our marketing tool, Teradata’s Customer Interaction Manager (CIM)
• Implementing new contact programmes with robust test and learn set up that will deliver significant learning and value for business teams in product, channel and brand
• Continuous improvement of our interaction portfolio, processes and techniques to improve the customer experience and reduce risk.
• Increase the sophistication of our customer messaging to deliver highly personalised interactions to our customers through their channel of choice.
• Provide recommendations for customer interactions drawing on experience of marketing or business activities involving (customer) data

What we need from you:

• Passionate about data and analytics
• An aptitude for problem solving and a continuous improvement mentality
• Knowledge of SQL (ideally Teradata) is desirable but not essential
• An understanding of marketing and campaign management as well as experience of effectively managing stakeholders will be considered favorably
• You must be a great teammate, used to working collaboratively, with excellent interpersonal skills and a strong attention to detail.

Together we'll make it possible...

So what can we offer you in return? 

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that’s enriching and full of opportunity. 

You'll also receive a package that includes:

• Discretionary bonus
• Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash 
• Private Medical Insurance 
• Pension, where we'll give up to a max of 15% 
• Share plans 
• 30 days holiday (plus Public) 

Are you interested in joining us? Apply today, we’d love to hear from you... 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.