Our Group Compliance and Financial Crime team is currently seeking a Senior Conduct Policy Manager to be a part of their team. This role is based in London, in our St. Helen’s office with the option to diversify your way of working - working both from the office and from home. 

As the Senior Conduct Policy Manager, you will oversee the conduct risk framework across all our markets and be responsible for the implementation, embedding and oversight of the framework. The role is challenging and rewarding, you will be given the opportunity to work across different markets provide your advice and guidance to improve the conduct risk culture in Aviva, design conduct communication strategy for the Group, design and execute the conduct training framework and strategy for the Group.

Responsibilities in the role:

• Develop and conduct ongoing maintenance of the conduct risk framework policy with approval by Board and Conduct Committee

• Ensure market compliance with Group conduct policies including application for modification/exception

• Drive delivery of market led conduct training across the Group

• Consistently assess the conduct horizon to identify and understand what is emerging outside of Aviva, provide advice and guidance on conduct risk regulation

• Perform an annual attestation of compliance to the conduct risk framework across the business

• SME for the Group wide conduct and compliance essential learning, reviewing and enhancing content

• SME for non-UK markets, providing conduct and compliance advice and guidance

• Contribute to reports to the local Committees and management as well as Group and other business units

• Provide conduct challenge and input into new propositions and other initiatives, clearly influencing the direction of travel and helping Aviva to demonstrate how we are meeting the customers best interest requirement

• Provide opinions and recommendations for conduct reporting for Group

• Build and strengthen Conduct Risk capability across the Group

Skills and experience we’re looking for:

• Demonstrable track record of Conduct embedding, regulation and strengthening capability across a large organisation

• Good experience and knowledge of compliance in the financial services industry

• Experienced senior manager - capable of managing complex technical issues

• Strong communication skills - able to articulate complex matters simply

• Strong diplomacy, negotiating and influencing skills - able to bring agreement where there are divergent views, but stand firm where that is required and escalate to Lead and Director as required

• Demonstrate great personal and professional integrity, with the ability to build and maintain reputable relationship with key stakeholders  

• Strong judgement - able to identity and focus on key issues and guide and advise others

• Experience working in Financial services, Insurance or banking

What will you get for this role?

• Salary up to £90,000 depending on location, skills, experience, and qualifications

• A generous defined contribution pension scheme

• Annual performance related bonus and pay review

• A holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring risk handling is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too. We always ‘Care More’. It’s our thing. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with a diverse group of backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 0207 255 0884 or send an email to lacey.lane-mckoy@aviva.com

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.