The Business Analyst will be accountable for working with various stakeholder groups, developers and project managers to ensure quality products are delivered to our business. You must be a self-starter, with exceptional critical thinking skills and the desire to work in a rapidly evolving environment.

Senior Business Analyst Responsibilities 

• Building & Validating Requirements:
  • Work with our business to elicit and capture business requirements
  • Work with end-users to elicit and capture user requirements
  • Collaborate with project teams to define and prepare captured requirements for development
  • Facilitate & assist our business in prioritizing requirements
  • Facilitate & assist the project team in estimating size of requirements
• Critical Thinking:
  • Identify risks and recommends mitigation strategies
  • Present compelling recommendations based on facts and confirmed requirements
  • Evaluate information from multiple sources
  • Disaggregate high level information into refined details
  • Raise and pursue root problems; probing with clarifying questions
  • Skillfully change direction when presented with new information
  • Proactive in communicating critical or challenging recommendations
  • Able to perform gap analysis between current and future state business process
• Team Player:
  • Foster a spirit of creative collaboration by giving team members and business stakeholders a common focus
  • Collaborate with project teams to ensure projects are delivered to meet business requirements
  • Build and maintain relationships with the all project business stakeholders and partners
  • Provide leadership in projects as necessary to ensure project success
• Leadership:
  • Lead initiatives & act as a change agent (embraces change and helps others to embrace it)
  • Ensure decisions take into account the needs of all stakeholders, and affected stakeholders are engaged throughout the process
• Various other duties as required

Senior Business Analyst Must Have Skills

• Post secondary degree/diploma complemented by at least 2 years of call centre or field operations experience. Training will also be considered
• At least 8+ years Business Analysis experience
• Experience in an Agile software development environment an asset
• Experience in Scrum delivery framework an asset
• Knowledge of the telecommunications (cable, internet, telephony, wireless) industry an asset
• Excellent communication and interpersonal skills
• Strong presentation and facilitation skills at various levels of the organization
• Understanding of business processes and rules that dictate the success of an organization
• Proven positive, “can-do” attitude and customer-focused approach
• Innovative thinker who is positive, proactive and readily embraces change
• Hands-on experience with:
  • Client's business processes, organizational structure and strategic goals
  • Strong knowledge of formal project delivery methodologies
  • Understanding of standard business process mapping notation and tools
• Proven ability to:
  • Understand both general and specific business needs
  • Incorporate evolving industry best practices
  • Quickly learn new business and technical concepts
  • Handle multiple tasks and work well under pressure to meet specific deadlines
  • Work in a fast-paced, rapidly-changing team environment
  • Organize and facilitate requirements gathering
  • Deal with challenging situations with integrity, empathy and sincerity