Job Description

Our client is a technology company that connects people with the best of their neighbourhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies. 
 
About the Role
As a City Specialist, you will be working with our client's NZ team to perform in-store visits to their restaurant partners (Merchants) to get them ready and support the launch team in other key Merchant functional areas.
This role is best suited for candidates with strong client-service skills, excellent written and spoken communication skills, a strong bias for action and an all-rounder that is willing to problem-solve any issues. 
You must be a high energy, personable and motivated self-starter. We look for individuals who are reliable, looking to work hard, and can develop rapport with merchants to proactively identify and solve problems. 

Role: City Specialist
Location: Wellington
Start date: ASAP
Duration: March 14 to April 27
Pay rate: $25.19p/h
Hours: 4 days a week

You’re excited about this opportunity because you will…

• Be a key contributor to the success of the launch operations
• Truly represent our client's “Merchant-first” culture with in-store visits to restaurants partners (Merchants), checking in and ensuring Merchants are set up for success on Day 1
• Work closely with cross-functional business partners/teams from Sales, Partner Operations and Enterprise team to provide in-market assistance and support
• Be the guardrail to monitor live operations and act swiftly and diligent in helping Merchants and Dashers resolve operational issues, and preserve the mutual customer experience

We’re excited about you because…

• 1+ years of client service, sales, or market research experience
• NCEA or equivalent certificates; Associates or Bachelor's Degree preferred
• Self-motivated and driven
• High energy/self-starter, customer-service oriented
• Reliable and resilient, able to manage a frustrated merchant in person, over the phone or through email
• Prior experience in a fast-paced, constantly evolving environment
• Proficient data-processing and analysis skills
• Expert communication and interpersonal skills
• Willing to engage in-person in designated neighbourhoods with all types of merchants
• Able to travel within Wellington and work about four out of five days a week, visiting merchants

Why You’ll Love Working with our client!

• They are leaders - Leadership is not limited to their management team. It’s something everyone within our client's businees embraces and embodies.
• They are doers - They believe the only way to predict the future is to build it. Creating solutions that will lead their company and their industry is what they do -- on every project, every day.
• They are learners - They’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone, there is continually learning on the job, no matter if they’ve been in a role for one year or one minute.
• They are customer-obsessed - Their mission is to grow and empower local economies. They are committed to their customers, merchants, and dashers and believe in connecting people with possibility.
• The magic of working with our client is their people, together making their inspiring goals attainable and driving them to greater heights.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.