Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The UK (small and medium business) SME market is a fast-moving, high volume segment that we address with a variety of sales channels each serving a distinctive purpose. SME in this context considers 6-250 employee companies.

The commercial and proposition team for SME is responsible for setting and delivering the business plan for the segment by creating the right portfolio and the right commercial/trading plan to deliver the business and customer outcomes to win in the market and grow the business profitably.

A customer propositions role requires a great understanding of our customers, our competitors and the market but also a focus on brilliant execution to take those ideas and turn them into reality – moving at pace. We are also looking for individuals with flair and imagination to think differently about what we do going forward to ensure we delight our customers and differentiate vs our competitors – the sky is the limit and it all starts with our customer proposition.

This role is focused on Security propositions and is responsible for having the right solutions portfolio and customer experience for us to win in the SME (6-250) segment market – with sustainable differentiation vs the competitors and profitable growth.

We believe that we can grow Security into a £100m revenue business in the next 5 years and this role will be absolutely crucial to making it happen.

You'll have the following responsibilities

People: Effectively providing direction to a virtual team – building momentum and confidence around this area of the business

interfaces effectively into sales and commercial teams, and also back into the delivery functions of the customer solutions teams

Linking effectively into longer term transformation programmes such as the one setting up the future SME operating model

The Insight: understanding customer needs, market position, competitors, our sales channel capabilities, trends, anticipating and mitigating threats. Keeping constant pulse on what’s happening in the market. 

Being the “voice of the customer”: ensuring we have the very best insight on customer needs and working with commercial, marketing and delivery functions ensuring we do what’s best for our customers.

Deliver MTP commitments: Accountable for delivering the specific commercial outcomes related to solution proposition launches and ongoing improvements – working hand in hand with commercial colleagues.

Work with relevant sales directors: Digital, Field sales, desk based account managers and Indirect to ensure our customers have an aligned customer proposition and go to market plan where possible. Carefully consider the current sales model and changes planned for the future.

Go To Market Planning and Execution: Co-ordinating and ensuring brilliant execution of all launch activity into SME (proposition launches, pricing and marketing campaigns).

Steering Delivery: Responsible for ensuring the relevant customer solutions leads have the right proposition requirements and that they are building high quality product and CX solutions that deliver on the customer proposition intent.

You'll have the following skills & experience

Broad customer proposition and marketing – Clear understanding and experience of successfully launching new customer propositions to market and large scale marketing campaigns and material pricing changes. Understanding what a successful go to market approach looks like for small and medium sized businesses.

Outcome orientated: The role holder must be focused on delivering the best outcomes, being ready to challenge stakeholders as needed and manage areas of conflict with data driven recommendations

Exemplary Communicator: Verbal and PowerPoint presentations that boil complex plans and processes into the key relevant information and/or decision point for stakeholders in BT Enterprise, at all levels from MD to managerial and operational sales and service teams

Effective planner and co-ordinator: This is a complex part of the market and the organisation. This role needs someone who can create momentum behind well-structured plans and effective governance in a highly matrixed environment.

Leadership and Stakeholder Management: Leads, champions and manages conflicting priorities bringing the team and stakeholders with them on the journey.

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Car allowance (dependent on your role)

Share option and pension scheme programmes

Automatic enrolment into our ‘Sales as Profession’ community

Flexible benefits to fit around you

About BT

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.

Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!