Full job description

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Screener.

The primary role of the Screener is to greet and screen all staff, physicians, learners, patients and visitors that access any of the St. Michael's Academic Family Health Team Clinics, Sumac Creek, Family Practice Unit, St. Lawrence Health Centre, Health Centre at 80 Bond. .

Responsibilities

Greet and assist, direct and/or escort patients, family members, visitors and staff accessing the family health team clinics

Maintain flow at the entrance ensuring everyone entering the location is screened

Ensure hand sanitization and distribute masks according to mask distribution guidelines

Adhere to necessary policy and procedures related to wearing Personal Protective Equipment (PPE)

Verify patients attending by appointment

Ensure all persons entering follow proper precautionary measures and wear the correct protective apparel as required

Act as a liaison between patient, visitors, staff and security, regarding their flow in the clinic

Manage patient flow and direct the patients to various programs within the clinic

Liaise with RN and administrative staff via electronic medical message system around persons that screen positive, and patient walk-ins that have no appointment booked

Escorts patients to isolation rooms as needed

Qualifications:

High School graduate or equivalent education completed

Excellent communication skills

Patient and family-centred focused orientation

Excellent people skills, willing and able to meet and greet, welcome and support

Previous experience in a clinical setting preferred (candidate must be comfortable with interacting with people suffering from mental health conditions)

Previous customer service experience an asset

Willingness to wear protective apparel (mask, gloves and gowns)

Basis computer skills

Able to work independently and as a team

Ability to prioritize tasks

Reliability and punctuality

Adapt to evolving environment and/or changes

Shifts are subject to change as per departmental needs.

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. All internal candidates must be in compliance with Unity Health Toronto’s COVID-19 Vaccination Policy.