Full job description

We are North America’s leading security services provider with over 300,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. For all full-time positions, we offer medical, dental, and vision coverage, life insurance, employee assistance programs, and more! We also offer company paid uniforms and part-time and flexible schedules!

Scheduler will ensure that all work assignments are fully staffed according to job requirements. Document all work hours, time differences and employee changes in the online systems to ensure accuracy. Ensuring vacancies due to absences of any kind are filled with the most suitable and qualified replacements. A scheduler will be direct point of contact for all of the scheduling requirements of a dedicated list of sites and He/she will design, implement and update Permanent Site Contract Schedules in the scheduling system aligning with the operations of Allied Universal.

RESPONSIBILITIES: that may typically be assigned to this position include but are not limited to:

Specific Task or Responsibilities

Maintain master schedules for all security job sites for a Branch or Regional location.

Respond to client, guards and internal service inquiries.

Manage the additional costs of training time and non-billable overtime by the judicious selection of staff to fill vacancies.

Accept temporary work from established Clients on behalf of the Company and ensure that work orders are completed for all such work accepted.

Assign new staff and re-assign staff according to site requirements and established procedures.

Ensure all vacancies due to any kind of absences are filled with the most suitable and qualified replacements.

Maintain and provide all reports as required by the scheduling system.

Ensure data relevant to employee lates, illness, absence, recommendations for disciplinary action, resignations, etc. are inputted into the scheduling system.

Recommend disciplinary action to the Operations Manager, in respect of employees who are continually late or absent from duty, who refuse work assignments, who fail to report for work without prior notice, or who generate client complaints

Maintain the confidentiality of all information relative to Company operations and personnel.

Communicate in a diplomatic, courteous and effective manner.

Represents and promotes Allied Universal interests both internally and externally.

Ensures Allied Universal international branding standards are met.

Other duties and responsibilities as assigned by management.

Forwarding of all extra security coverage order information to Billing Department

Forward all recognized security officer and site issues to respective Manager and HR representatives

Report any actions requiring discipline to respective Manager and HR representatives

Report any positive feedback to the Branch Management

Forward all requests to appropriate management

Assist Payroll and Billing to ensure all bill and pay codes are correct in the system

Pass on requests for appointments and meetings from branch management to field

Receive any complaints from internal or external Allied Universal persons and forward to the according management

Report any discrepancies in Allied Universal policy to the respective manager in charge

QUALIFICATIONS:

Efficiency in oral and written communication

Superior customer service orientation

Ability to self-manage recruitment process

Demonstrated ability to negotiate

Ability to track and analyze scheduling trends

Strong organizational skills

Experience working with scheduling system

Identify critical issues quickly and accurately

Customer care & consulting skillset

Proficiency with Microsoft Office Applications

Demonstrated ability to work effectively with employee groups and building partnerships at all levels of the organization

Experience in the Ontario Security Industry

Experience working with a unionized workforce

2+ Years of scheduling experience

Demonstrate proficiency in managing multiple tasks

EDUCATION:

Post-Secondary Education in Law and Security or Business Management Experience with manpower scheduling for multi locations facilities (using real time scheduling software)

PHYSICAL/MENTAL REQUIREMENTS AND WORKING ENVIRONMENT:

While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via regular telephone equipment), and must be able to read computer screens, correspondence and reports in English.

The employee must constantly walk, stand, reach with both hands and arms, and must be able to drive a vehicle. The employee may occasionally lift and/or move up to 25 pounds. May be required to climb stairs on an intermittent basis at client sites.

The job is generally performed in an office setting; however, during site visits the employee may be subject to adverse conditions such as rain, cold or heat for short periods of time. The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.

Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple employees with diverse personalities and engage them to perform at optimum levels. Must be able to clearly speak, read and write English.