About this role

Flexible working arrangements (remote working options, flexible hours and more)

Service NSW Grade - Salary range $79,465.00 - $90,813.00 plus leave loading and superannuation

Great opportunity to further your Salesforce career

About Service NSW

Digital Services at Service NSW is a diverse and vibrant team of talented Engineers, Designers, and Product Managers, working together to shape, define and develop the digital experiences that improve the lives of our 8+ million customers.

We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve the citizens of NSW and better the community.

About the role

As a Salesforce Administrator, your new role will see you build on the current Salesforce platform, which underpins many of the initiatives that support NSW citizens. You'll be responsible for the day-to-day operations and updates, while educating stakeholders on the full capabilities of the Salesforce platform and co-ordinating delivery of enhancements based on evolving user requirements. More specifically you will:

Manage Salesforce security, including profiles, roles, sharing rules, workflows, and groups

Manage basic administrative functions including user account maintenance

Build dashboards, reports, workflows and handle operational request

Provide support and training to Salesforce users and troubleshoot issue.

Complete consistent internal system audits, evaluate new versions and prepare for upgrades

Analyse and consolidate information to develop business cases to support the achievement of business objectives

Provide expert support to management to present to key stakeholders and provide advice on technical issues to non-technical audiences

Developing features, improvements, and new functionality with guidance and support from other team members

About you

Ability to manage and adapt to multiple competing priorities in a fast-paced environment

Well-developed relationship management with the ability to develop and maintain relationships through collaboration, communication, and teamwork

Problem-solve with high attention to detail

Curious learner who can pick up new systems quickly

Highly organised with efficient time management skills

Resourceful in finding information, taking ownership of challenges, and planning ahead

Working knowledge of finance processes, procurement and reporting are highly regarded.

To Apply

Please attach a copy of your latest CV and a cover letter. Use your cover letter to introduce you to us - we'd like to know who you are, what you've worked on and why you think you'd be a great addition to the Service NSW team.

Our Commitment to Diversity

Service NSW is an equal employment opportunity (EEO) employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability. At Service NSW, we endeavour to make roles flexible. While this role is advertised as full time, we will consider requests to undertake the work flexibly.

People with a disability are strongly encouraged to apply and we welcome a discussion regarding workplace adjustments to help maximise everyone's opportunity to fully participate and contribute.

If you need an adjustment in the recruitment process, please email the contact person for this role.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture, and community we walk, work and live.

Thank you for your interest in the Salesforce Administrator role!

Salary Grade 5/6, with the base salary for this role starting at 79,465 base plus superannuation

For enquiries relating to recruitment please contact Phillippa Greer via phillippa.greer@customerservice.nsw.gov.au.

Based on our current Work, Health and Safety (WHS) requirements, and in line with our Mandatory Vaccination Policy, it is a condition of engagement for a role within Service NSW/Department of Customer Service that staff be fully vaccinated against COVID-19. Successful applicants will be required to provide proof of their COVID-19 vaccination status or have an approved medical contraindication certificate. Any relevant medical circumstances impacting on the ability to obtain a COVID-19 vaccination will be considered. These requirements apply to both internal and external preferred candidates and must be completed prior to commencing in the position. If you have a medical contraindication which may prevent you from complying with this requirement, please contact phillippa.greer@customerservice.nsw.gov.au to discuss your circumstances.

Closing Date: 10am Friday 8th of April 2022

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via phillippa.greer@customerservice.nsw.gov.au