The ideal person(s) will be:

• Confident speaking over the phone (Inbound & Outbound calls) and able to deal with all types of situations

• Ability to adapt with last minute changes

• Strong minded with a willingness to learn

• Proven customer services experience

If the above fits you perfectly, we would be keen to have a chat!

In 2020 Aviva introduced “Smart Working”. This means we offer you the split of working from home as well as coming into our Eastleigh offices when required.

A bit about the job:

• Partner with the Senior Account Manager to build long term relationships with the aligned panel of intermediaries and their teams in order to generate sales in line with agreed targets

• Jointly develop account plans to ensure business plan is achieved, including upcoming rate reviews and sales targets

• Identify potential prospect sales when working with members of intermediaries team updating Senior Account Manager, refreshing account plans as appropriate

• You will be the dedicated point of contact for issue resolution for external customers - take ownership, seek out answers from internal teams as needed and deliver/communicate to Intermediaries

• Identify trends in complaints though analysis and suggesting how to remove blockage / issue causing the problem therefore driving down complaints and customer dissatisfaction

• Keep Salesforce up to date, obtain feedback from intermediaries and highlight key prospects to manager in order to maximise sales leads

Skills and experience we’re looking for:

• Excellent customer service skills

• Highly effective relationship management skills with the ability to develop and maintain strong relationships with intermediaries and their teams.

• Strong communication skills

• Ability to work confidently with the financial elements of the role including sales / quotes / margin / premiums / targets etc

• Can lead and drive change / operational improvements such as process improvements. Is adaptable and resourceful. Can handle resistance and provide well-articulated rationale for change. Can work with ambiguity.

• Self-starter can do attitude. Resilient.

What you’ll get for this role:

• Salary of £20,000 depending on skills, experience and qualifications

• Generous pension (starting level Aviva contributes 8% when you contribute 2%)

• Eligibility for annual performance bonus

• Family friendly parental and carer’s leave

• 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for Aviva products

• Brilliant flexible benefits including electric cars

• Aviva Matching Share Plan and Save As You Earn scheme

• 21 volunteering hours per year

Aviva is for everyone:

We are inclusive – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to Dylan.wood@aviva.com.