Are you passionate about providing great administration and customer service? Are you looking to grow your Workforce Management planning knowledge and provide support to our Sales Team?

Would you say that you have exceptional attention to detail and your love for investigation and deep diving into data is next level?

Then this is the role for you!

As a Sales Support Administrator and Workforce Planner, you’ll be part of an energetic and passionate team providing support to our Sales Team and external customers. You will enjoy working with a number of different teams to create great outcomes and continuously look for efficient ways to improve our processes.

About the role:

• Create schedules and forecast contact volumes for our Telephone Sales/Retention Teams
• Analyse data to provide accurate reporting for our internal and external customers
• Assist new members joining Southern Cross by ensuring the correct contact information and relevant sales collateral are supplied to our Sales Consultants
• Provide exceptional administrative support and customer service to our internal colleagues and external clients
• Ensure that our CRM systems are updated regularly and accurately
• Create timely and accurate documentation to support our Corporate Clients
• Collaborate and contribute to business improvement by establishing functional relationships with key contacts
• Contribute to a culture of accountability, ownership, and trust amongst the team 
• Deliver results in accordance with agreed KPIs
• Demonstrate our values expectations and practice our ways of working

About you:

• Intermediate to advanced knowledge of the Microsoft suite, including knowledge of formula’s in excel
• You’ll have the ability to self-motivate and self-manage work loads
• You have strong attention to detail and accuracy
• You’ll have sound business communication skills
• You are customer orientated
• You take ownership and see things through
• Enjoy collaborating and being part of an effective team
• You can easily adapt and be flexible
• You are positive, curious and proactive

There are lots of reasons you’d want to work with us

Here are just a few:

• Amazing values-based culture where people are at its heart (and we're Rainbow tick certified)
• A leading employee wellbeing programme that rewards you for being healthy
• Fully subsidised health insurance and discounted pet and travel insurance
• Ongoing professional development
• Flexible work options

This is an exceptional time to join Southern Cross Health Society, as we’re moving into a time of greater agility and innovation.

In return for your extraordinary talent and skills, we provide a high-performing, values-based team environment where people are at our heart.

You’re joining a leading NZ business

Southern Cross Health Society is a not-for-profit organisation on a mission to empower Kiwis to live their healthiest lives.

With over 860,000 Kiwis in our care, we are New Zealand's leading health insurer.

Our high-performing business and its awesome people work hard every day to create great customer experiences in all the ways they interact with us.

Come and join us!

At Southern Cross we aspire to have the healthiest workplace in Aotearoa and to empower all Kiwis to live their healthiest lives. Therefore, under the red and orange COVID-19 protection framework levels, our expectation is that all employees, contractors, and visitors who wish to enter our sites must be fully vaccinated. Vaccination certificates will be required to enter our offices. In keeping with our commitment to have the healthiest workplace, we strongly encourage employees and contractors to be fully vaccinated against COVID-19.