Salesforce have recently launched a dedicated initiative to build out a portfolio of industry and customer specific managed service propositions.

In doing so, we will show up to the market in new ways, crafting, launching and scaling digital-first industry centric managed services that build differentiators for our customers’, create new markets and new business models all of which aligned to customer centric outcomes and outcome ownership. By doing so we (Salesforce) will secure new, continuous and sustained income streams which are incremental and non-dilutive to our current business.

Both working with our Partners and with our End-Customers through this new initiative we will also fulfil our ambition to make it easier for Salesforce Customers to transform their business without the effort (and risk) associated with having to piece together Strategy, Technology, Delivery and Business Operations.

Sitting within the Managed Service team, this role will be tasked with the operational support of the new Managed Service strategy for the UKI business.

This position will help develop and drive the execution of managed service arrangements, representing revenue opportunities that Salesforce otherwise would not have access to under our current direct and channels sales models.

Responsibilities:

• Effective collaboration with multiple cross-functional team members, including marketing, legal, operations, and direct and partner sales.

• Leading on due diligence, compliance and legal processes for onboarding and handling managed service partners

• Collaborate with the different SFDC business units on influencing deal structure as well as manage timelines and results for contracts and proposals.

• Provide Solutions and alternatives whilst ensuring that contract and proposal processes follow internal and external guidelines.

• Maintain clean data for sales pipeline and other key sales metrics that communicate to Executive Leadership the effectiveness of identified programs and investments.

• Analysis and insights on sales metrics / market performance

• Lead deal execution hygiene and all managed service deal closure processes

• Lead renumeration submissions (eg. Commissions, Sales Incentives)

• Be the voice of the team with the Global Centre of Excellence for the evolution of this new model within Salesforce by influencing pricing, quoting, forecasting process, provisioning, support, and renewal processes

Required Skills:

• Strong strategic, operational, analytic, and general management skills, and comfort developing new tools, processes, and strategies

• Proven track record building, leading and implementing strategy in a cross-functional environment

• Strong interpersonal skills (written and oral) and executive presence

• Strong tolerance for and experience taking care of ambiguity; the business operations Sr. Manager will need to apply processes that are being built for the OSP Model

• Demonstrated analytical, organizational, and project management skills, using relevant information to make timely and critical decisions that affect cross-functional teams

• problem solving and critical thinking skills: demonstrated ability to structure sophisticated problems and propose innovative solutions

• Ability to build and maintain positive working relationships while delivering results in a highly sophisticated, matrixed global organization.

• English required, other languages a plus

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).