Full job description

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a:
Sales and Service Administration Representative (Hybrid work arrangement available)
(The successful candidate will be required to work a 10am-6pm shift, Monday-Friday)
Why OTIP:

• Flexible work from home options
• Competitive salary and bonus structure
• Industry-leading benefits
• Defined benefit pension plan
• Coverage of continuing education and licensing fees (including RIBO courses)
• Opportunities for advancement

As a member of our Broker Shared Services team, your responsibilities will include:

• Processing daily correspondence, which includes reviewing, sorting, completing and routing incoming department correspondence.
• Reviewing and responding accordingly to customer and third party requests by contacting members and third parties for additional information, assisting with walk-in clientele and returning messages.
• Initiating communications and follow up requirements to members and appropriate parties to request or verify information as required.
• Auditing and updating policy information on the broker management system to ensure accuracy of data and policies.
• Completing administrative requests, which include assembling information and documents, sending documents to members, preparing member or prospect letters, and/or making changes to policies.
• Acting as a liaison between members and Brokers. Establishing contact and developing relationships with education affiliate prospects and members.

If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:

• A secondary school diploma.
• A minimum of one year’s experience in an office environment.
• A minimum of one year’s experience in the insurance industry or a related field is preferred.
• Intermediate knowledge of Microsoft Office Suite applications and experience with broker management systems.
• A RIBO licence, AIC license or LLQP license/LOMA courses is preferred