The Team

The U.K. & Ireland is our domestic and most mature market. Departments include commercial, operations and marketing, and teams in the UK&I partner with global departments such as product, technology and consumer.

We're looking for an experienced and dynamic Sales and Operations Planning professional to join our growing team. You will lead the development of the S&OP function at Deliveroo.

The role

Reporting to the Director of UKI Operations, you will establish understanding between our sales and operations teams. The primary function of the S&OP team is ownership of the single source of truth for order volume forecasting - ensuring that current and seasonal run rate trends are factored into planning whilst overlaying demand generation programmes to improve network capacity optimisation.

You will directly partner with Marketing, Commercial, Sales, Operations and Finance. The S&OP Manager serves as the expert for demand planning, network optimisation and capacity planning while supporting multiple projects including; monthly demand plans, network and rider supply strategy optimisation, integration of promotions and new product launches.

You will work on your own (and as a team) to resolve areas of concern and by communicating proficiently with multiple partners. You will be an executor and a leader, an authority on Deliveroo sales and operations planning and an important part of the UK Operations Management team. You will ensure identification, monitoring and reporting of assumptions, risks and opportunities relating to the medium and long-term business targets. You will hold team members and functions to account for agreed actions for mitigation of risk or realisation of opportunities as identified by the S&OP process.

Central to this role will be the ability to engage with multiple partners across a broad range of functions both locally and centrally.

Your responsibilities will include:

Oversee all strategic S&OP and Demand Planning activities across Deliveroo UKI

Facilitate weekly and monthly demand forecast aggregation, including agreement between functions and partners.

Create excellent demand planning and Sales and Operations Planning (S&OP) processes.

Monitor the demand plan performance throughout the month to provide detailed input to Sales and Marketing management for use in demand review and S&OP meetings.

Measure, control, and improve S&OP plan accuracy through clearly defined metrics such as demand forecast accuracy of network capacity

Play a role in Network Optimisation Process to reduce cost and maximise service

Work with central functions and local team to develop capacity simulation process to run sensitivity analysis for growth

Become an expert on Deliveroo operations and the end-to-end fulfilment process

Find areas for improvement, seek the best solution, and accomplish them

Build relationships across the business that allow you to remove barriers for the team and influence when needed

Demonstrate an understanding of how every action in Operations has second- and third-order impacts and how to plan for that

Take our priorities into account to lead project work to a very high standard

Lead the function within UKI Operations

Attain the knowledge to represent the ops function in discussions with senior partners

Requirements

Broad experience building and running a complicated S&OP process

Partner management and communication - this team only succeeds if it can engage and collaborate across the business

Understanding of financial systems within a operational environment.

Skills in strategy and communication at all levels

Rally a team behind an idea and get partners to support to your ideas.

Strategic - able to 'think big' by understanding the dynamics of our business

Enthusiastic, with the ability to remove barriers and bottlenecks by facilitation and creativity. Don't slavishly follow processes if they aren't right

Inquisitive, curious, thoughtful and happy to question the status-quo. Keep pushing for further improvements

Change Management - knows how to flow meaningful changes through a large organisation to promote adoption and ensure success

Can build "stuff" - approaches, processes and structured change methodologies

Know when you have enough insight to make-a-call and apply the 80 / 20 rule – rapid high-quality decisions

Enjoy working to targets designed to change a major global market

Mentor - Position yourself as a leader within Operations and be sought after as a source of knowledge, advice, and experience

Life at Deliveroo

We are a growing team, with very large impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a team, which means the scope for growth and personal impact is enormous.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in our success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around.