Job Description

Why not join one of the world’s fastest growing digital signature companies at the forefront of technology?

Secured Signing headquarters are located on the North Shore of Auckland but we offer flexible working with a mixture of office time and work from home days.
Our mission is simple, to be the best in our field, and our values are quite simply put, BRAVE.

As a Customer Support Representative, reporting to the Customer Success Team Lead, you are responsible for providing both reactive and proactive support and services to our valued customers, through their lifecycle with us.

We will support and make sure that the right candidate will have full functional software knowledge with the ability to solve problems and suggest solutions across a range of customer business processes and requirements.

In a vastly growing company, career progression opportunities are real and your manager will work together with you to help you grow into the next stage of your career, aligned with your skills and interests.
To be successful in this role, the following helps:

• At least 1-2 years of experience providing phone and email support to external customers, preferably in a SaaS environment
• Experience with Zendesk (or similar) service desk and using softphone
• Salesforce (or similar) CRM experience
• Experience managing the customer’s expectations and being able to acknowledge when customer issues need to be escalated
• Being technologically savvy with experience in troubleshooting software
• The ability to take ownership and use your own initiative
• Knowledge of API’s and integrations is a plus
• Very strong written and verbal communication skills - listening, understanding, and empathizing
• Attention to detail and follow up
• Well organized and focused, able to effectively prioritize workloads
• A positive outlook in life and a sense of humour will help fit into our global team

But why should I apply? To be honest, the reasons to join us are endless, but I’ll list a couple here.

• Agile team that works collaboratively, your ideas will be valued and heard
• Be part of skyrocketing tech
• Fun company culture with monthly team building
• Mixture of office and remote working with a supportive management team
• Ongoing training and personal development offered with your very own annual budget
• Birthday leave
• A competitive salary (our philosophy is that everyone shares in the company’s success)
• Time to build skills in new technologies, mobile devices, product development, business analysis, and project management