Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

You will be responsible for being a trusted advisor and driving readiness in relation to all security related or lifecycle events for customer facing Microsoft employees as well as customers of all service levels in Japan and assisting in the APAC region.

The role includes significant customer and partner evangelism on all security and strategy related matters, including escalations with an emphasis on Microsoft’s monthly security releases. Internal teams will look to this security professional for support and collaboration on strategic engagements and public events in the region.

Stakeholders in local subsidiaries across the region including Public Relations, Field Support, and senior technology and security officers will look for this role to provide guidance and support on local issues with particular care around the cultural sensitivities required in each locale.

During times of crisis the candidate will execute the Emergency Response Plan for the region, taking a lead in all aspects of the identification, response, mitigation and resolution of the issue, taking care to implement learnings as part of a continual process of improvement.

The role is part of a worldwide team driving innovation into new and existing security programs to improve Microsoft and customers security experiences.

Qualifications

Language Qualification
Fluent Japanese
Strong English communication skills (written and verbal)

Preferred Skills:
CISSP Security Certification preferred
CISM Security Certification a plus
MCSE Security+ preferred
Background in the security field, Microsoft customer support operations, Crisis Response or Disaster Recovery a plus

Qualifications:
A candidate will need to meet the following qualifications:
Strong program management and project management skills with experience in developing processes
Good understanding of customer support processes and organization
A passion to deeply understand customers and technology
Proven ability to work cross-group with individuals around the world
At least 3 years’ experience in Information Security
At least 3 years program / project management experience
A BA/BS (or equivalent) in Computer Science or Business is preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.