At ALDI, our people are the key to our success.

An opportunity for an IT Specialist has become available within the ALDI National IT Stores team, based in Minchinbury. This is a permanent, full-time opportunity.

As a Store Systems Support Specialist, you will be responsible for providing real-time solutions and technical support for systems directly in use by our retail stores nationally. The successful candidate will have strong organisational, project management and effective communication skills along with a can-do attitude.

What's in it for you?

Market leading remuneration - $103,500 - $122,700 (including superannuation)

Be a part of a leading international retailer

Comprehensive on-the-job training and development program provided

Join a team committed to your personal and professional development

Work up to 10 days from home per month

5 weeks annual leave

High level of autonomy and responsibility

You will be responsible for: 

Providing level 2 support using Service Now ticketing system for applications, systems and hardware used specifically by our retail stores nationally

Coordinating and actively partake in test and release management activities for applications

Performing root cause analysis and resolve application support issues

Receiving and coordinating application change requests using Service NOW ticketing system

Managing and leading on small to medium sized transformation projects affecting our retail stores nationally

Conducting diagnostics and installation of hardware as necessary to support our retail stores nationally

Providing ad hoc reporting support using SQL

Selection Criteria

Demonstrated experience in retail stock inventory systems (POS and SAP)

Previous experience in Microsoft SQL and/or SQL Server Reporting Services (SSRS) is highly regarded

Proven previous experience in end-to-end application lifecycle support and troubleshooting

Familiar with effective UAT practices

Excellent stakeholder management and communication skills

Previous experience in Java and VBA is highly desirable

Intermediate experience in Microsoft Office Suite

Ability to be flexible in order to provide after-hours service as required 

*This role reports to the Executive Manager - IT.

COVID-19 update

At ALDI we believe that our employees should expect to come to work every day with the comfort and confidence that they are in the safest possible environment. You will be required to adhere to all ALDI and State and Federal Government COVID-safe practices and regulations.

From March 1st 2022, a condition of ongoing employment with ALDI will be that employees are fully vaccinated against COVID-19 unless they have a valid medical exemption. This requirement will apply to all employees across stores, warehouse, transport and offices.