The Retail Services Manager is responsible for the consistent delivery of the service and employee strategy to achieve business goals whilst providing leadership for the respective services team. Leading on sales, commercial and operations activity, you’ll inspire your division to make the impossible possible, exceeding expectations while nurturing talent across your team.

About us

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them.

About you

A human first leader, you’re a natural coach and can engage and galvanise a team into action whilst also ensuring a high level of service standards for customers. The Retail Services team is often the first point of contact and last experience a customer has of Harrods and its imperative that the service standards are befitting of the legacy of our brand.

Amongst the qualities that make you shine are:

• Able to work flexibly across 5 days out of 7
• You’re a relationship led leader and have proven performance coaching ability, ideally in a fast-paced retail or hospitality environment
• A genuine “people person” with a passion for helping others learn and grow. You get a kick out of helping your team members succeed
• High levels of emotional intelligence and self-awareness and ability to flex your style
• Ability and confidence to analyse and interpret multiple data sources and take appropriate actions
• Personally comfortable with ambiguity and change. We’re looking to you to help your team navigate changes across Retail and the business whilst maintaining high levels of engagement
• Commercially astute, with a drive for results and brave enough to challenge the status quo – in the right way of course
• Understanding of and a genuine interest in the luxury customer and their needs
• Ability to story tell and bring ideas alive to explain the how-to colleagues

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

On top of this, you will receive a great set of benefits, including 25 days holiday (with your birthday off too), great in-store discounts with extra 10% staff only days, a generous pension scheme and a culture of recognition which celebrates and rewards individual achievement.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram