E-Retail Senior National Account Manager - ACD

When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.

Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else. 

If you want the Freedom to go Beyond, we’ll see you at L’Oréal.

Being part of the Active Cosmetics Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.

We’re the world leader in dermocosmetics, with international skincare brands recommended by health care professionals and distributed in healthcare outlets worldwide, including, pharmacies, drugstores, medi-spa and e-retailers.

Our portfolio is composed of 6 brands offering a range of skincare and haircare across the world; Vichy, CeraVe and La Roche-Posay being just a few. The products respond to all expectations linked to beauty and health of the skin: from dermatological and aesthetics skincare to natural solutions, from the most accessible ranges to the most premium ones.

You will

• Establish L’Oréal as a best in class supplier which retailers will see as first choice to work with online.

• Negotiate and align business plans with pureplayers to create strong relationships with regular reviews of joint KPIs.  

• Work closely with the Head of eCommerce and our retailers to improve the performance of our categories online.  Gain category captaincy by leveraging promotions, media, partnership marketing, events, and other levers.

• Create and elevate with your team our Medical differentiation online and develop dedicate eventing plans.

• Collaborate with the multi divisions tribes and corporate functions to deliver efficient and innovative activation plans.

• Be an expert of e-Commerce best practices both internally and externally.  Coach and transfer expertise to others internally to ensure e-retail forms part of their retail plans.

• Develop close working relationships with retailer, brands, content teams to ensure that our products are shown in the best possible way online and are easier to purchase. Negotiate best in class discoverability, findability and visibility on our products.

• Develop and share qualitative content with our online partners and propose value added services to elevate the Medical anchorage of our Brands.

• Provide feedback and revised proposals on how we can improve our bases sales within e-retailers

• Monitor our e-Commerce performance through KPIs, such as accurate sell-in sell-out forecasting, budget monitoring and communicating plans in an actionable timeframe.

• Manage THG P&L for the division

You have

• Alongside experience in a similar role and excellent leadership & communication skills, you should be confident demonstrating all of the following: 

• Strong experience in a customer-facing role 

• Ability to network at pace and ensure the relevant stakeholders are identified and informed in a timely manner.

• Excellent communication and negotiation skills with proven track record of building effective relationships with complex senior leadership teams.

• Strong stakeholder management skills and an ability to engage and influence at all levels within the organisation

• Proven knowledge of retailer strategies and objectives

• Digital expertise and ability to navigate the e-commerce channel

• Strong data analysis capability with the ability to integrate multiple source to build compelling recommendations 

• Operating with discipline and attention to detail Ability to operate in a fast paced environment

• Excellent teamwork skills with proven ability to lead and collaborate across multiple disciplines to ensure product success and ability to influence cross-functional teams without formal authority

• Proven E-com experience & results 

• Proven experience of managing customer P&Ls and eCommerce – Digital KPIs

• Good appreciation of digital marketing & supply chain in the beauty industry

You show

Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.  

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.  

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.

You get

We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

How we recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.