he Fairy Light Shop is the leading supplier of quality fairy lights and decorative lighting in New Zealand. 
 

Our aim is to provide customers with the best retail and / or hire experience possible via retail, in-store, phone and online sales.

MAIN TASKS AND RESPONSIBILITIES:

Retail 

• Processing of enquiries and orders for retail, trade and wholesale customers via phone, email or in-store
• Sales and despatch of products to wholesale, trade and retail customers for orders placed via email, in person or over the phone
• Despatching product to domestic and overseas retail customers via online sales 
• Merchandising and display of products in the showroom in a creative and attractive way
• Memorizing product information and making appropriate suggestions for customers based on their needs

Hire

• Processing of enquiries and orders for hire customers 
• Co-ordinating hire orders for pick up and return
• Testing and packaging up of lights in preparation for hire customer pick-up

General

• Navigating the warehouse, arranging and retrieving stock 
• Handling sales / hire enquiries and responding to customer feedback 
• General office and showroom tidying duties - vacuuming, dishes, rubbish etc.
• Helping to unload orders from time to time (this can involve some heavy lifting)
• General administrative tasks (eg. ordering stationery and packaging etc.)
• Liaising with courier for pick ups and delivery 
• Researching and sourcing new customers while maintaining existing customer relationships 
   

Ideal Personal Skills, Knowledge And Attributes:

• Previous sales and customer service experience (2+ years)
• A proficient level of computer literacy and a willingness to learn new systems (eg. Xero, Wordpress)
• Strong grammatical and spelling ability for professional written communication
• An interest in design with a creative and imaginative approach 
• Must be flexible with taking on more hours during busy periods (eg. Christmas time October - December), and to cover others when necessary (employee holidays)
• A smart-casual standard of dress is required
• You must be fully vaccinated against Covid-19 or hold a valid Vaccine Pass

The Retail, Hire and Online Support Assistant reports to the Director, Belinda Gregg
 

Place of work: 20 Mount Eden Road, Grafton, Auckland 1023 (Showroom & Warehouse)
 

Days & Hours of work: 

20 hours minimum per week, including Saturday and at least two weekdays, with potential for more hours in the future.