Restaurant reservation agent

The Reservations Agent reports to the Reservations Supervisor. The purpose of the role is to assist the duties of the Reservations Department, maximising bookings by delivering pleasant and efficient customer service; to deliver meticulous administration duties, ensuring that every detail of each reservation has been accurately recorded, following established standards and procedures and to ensure to have a good knowledge of both offline and online platforms, and to fulfil assigned responsibilities and daily tasks.

About Us

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage, and aim to create magic and memorable experiences for every customer, every day. Commercial outputs of our existing business will be a key driver of success where we set long term goals of developing revenues and finding opportunities to do so, you will constantly evaluate the numbers and find ways to develop trade in low performing spaces.

About You

As the Reservations Agent, you will have the ability to perform duties effectively with minimum supervision and guidance. You will require strong attention to detail in this role, which will be evident in the paperwork completed, the organisation of the department, and accurate reporting. You will be an excellent communicator, with excellent interpersonal and communication skills, being able to strengthen relationships within the team, whilst building relationships with Restaurants, Personal Shopping Team, and any other teams that we work with to secure reservations.

Further qualities which will set you apart include:

• Strong work ethic and unwavering commitment to Harrods values
• Excellent time-management skills and the ability and willingness to multi-task
• Flexibility and readiness to adapt to changing priorities.
• Good PC and software literacy (Word, Excel, OneNote, OpenScape, Sevenrooms, OpenTable, The Fork, SK Chase, Stripe, InDesign, 3rd party voucher management software)

Our Promise to You

Our standards and expectations are high, but we’ll give you all the support you need to flourish and great opportunities to progress and build an exciting catering career. You’ll also enjoy 25 days annual leave, plus your birthday off free (34 days including bank holidays), up to 33% in-store discount, a generous pension and great learning and development opportunities to help further your career.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.