This role will be integral in contributing to the success of restaurants achieving its ambition of ‘Delivering Excellence’. Our goal is to drive improved results in customer metrics such as NPS, restaurant shops and overall feedback channels e.g., Open table and Trip Advisor. This can be achieved through technical and soft skill training to manage capability gaps, tackle our problem areas and nurture our top talent.

About us

Our ambition is to be the number one department store in the world for luxury branded merchandise, maintaining an unprecedented level of retail standards, expertise, and profitability. Through a combination of product, innovation, and eccentricity, we aim to provide every customer with a truly unforgettable experience through our quintessentially British environment.

We’re globally renowned for offering the ultimate in customer experience in our restaurant portfolio, but our customers’ expectations are evolving. We are bringing on board some of the highest profile partners in restaurants and aspire to create a world class dining destination know not only for its food but its service, weather that be Michelin starred chefs, top 50 bars in the world or some of casual environments.

About you

You’ll have previous experience as a trainer manager and passion for hospitality. These are some of the qualities that you’ll bring with you:

• Ability to gather data and insights to diagnose learning needs, collect feedback, report on training completion, and continuously improve content
• Previous training design experience to build end-to-end learner journeys based on briefing, discovery, and diagnostic measures
• Capacity to deliver trainings
• Stakeholder management
• Project management

Our promise to you

Our standards and expectations are high, but we’ll give you all the support you need to flourish and great opportunities to progress and build an exciting career. You’ll also enjoy 25 days annual leave, plus your birthday off, up to 33% in-store discount, a generous pension and great learning and development opportunities.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.