The Restaurant Operations Manager will lead our restaurant operations in all locations outside of the store in Knightsbridge. These outlets will consist of concession franchisee agreements directly operated sites. You will manage expectations of the key stakeholders and understand the purpose of the restaurants to determine what they deliver to these environments.

You will need to demonstrate sound commercial understandings and support both the restaurant managers and stakeholders to achieve budgets and business cases through the restaurant sites. In this role you will be required to travel to all locations domestic and international, periodically to ensure we have the right level of support and structure to deliver experiences that meet our customers’ expectations.

About us

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage, and aim to create magic and memorable experiences for every customer, every day. Commercial outputs of our existing business will be a key driver of success where we set long term goals of developing revenues and finding opportunities to do so, you will constantly evaluate the numbers and find ways to develop trade in low performing spaces.

About you

You will bring a wide scope of commercial understanding, and be able to actively find and develop opportunities to generate increased revenue across restaurants, monitoring performance and taking corrective action against underperforming areas. You will demonstrate strong work ethic and commitment to Harrods, being able to influence and drive forward ambitious behaviour in their teams to achieve and celebrate their objectives.

These are some of the qualities that you’ll bring with you:

• Strong customer service focus when dealing with both internal and external parties.
• Excellent time-management skills and the ability and willingness to multi-task.
• Flexibility and readiness to adapt to changing priorities.
• Good attention to detail which will be evident through paperwork completed, organisation of department and sufficient stock levels.
• Ability to perform duties effectively with minimum supervision and guidance.

Our promise to you

Our standards and expectations are high, but we’ll give you all the support you need to flourish and great opportunities to progress and build an exciting catering career. You’ll also enjoy 25 days annual leave, plus your birthday off free (34 days including bank holidays), up to 33% in-store discount, a generous pension and great learning and development opportunities to help further your career.

Uniquely You

At Harrods we believe anything is possible. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.