We have an exciting opportunity for a Part-Time Reservations Sales Specialist to join the Worldwide Reservation Operations team. The Four Seasons Reservations Sales Specialist is seen as a trusted advisor who exemplifies the highly personalized service for which Four Seasons has been known for 60 years. Specialists are only a phone call away and work to understand guests’ needs and interests to confidently recommend and book the perfect Four Seasons experience whether they are travelling for business or pleasure in any of our luxury properties around the world.

This is a remote, work-from-home position based in Ontario, Canada.

Key Activities:

Use a consultative sales approach to identify guests’ needs and make relevant recommendations

Actively seek opportunities to up sell and cross sell additional services that add value to the guest experience

Book reservations ensuring a high degree of accuracy

Clearly explain rates, availability and cancellation policies pertaining to the reservation

Respond to customer service inquiries in a professional manner

Liaise with hotels on behalf of guests and travel professionals

Meet or exceed established sales and quality goals

Key Skills, Knowledge, and Competencies:

Proven consultative sales skills

Superior written and verbal communication skills, with the ability to communicate effectively via telephone and email by utilizing active listening

Excellent interpersonal skills

Demonstrates a pleasant, courteous, efficient, and professional telephone manner

Tech Savvy with exceptional computers and web skills

Ability to learn quickly and adapt to a fast paced and often changing environment

Self-motivated and uses sound judgement when interacting with clients and colleagues

Excellent time management skills, attention to detail and the ability to multitask

Enthusiastic, positive, friendly attitude

Reliable and flexible

Shift:

Up to 29 hours per week

Working a rotating shift during the Contact Centre’s hour of operations - Weekdays 8:00 AM – 10:00 PM and Saturday/ Sunday 10:00 AM - 8:00 PM (These hours are subject to change based on business needs and conditions)

Education

High School graduate

Post-secondary diploma/degree an asset

Experience

Minimum 1-2 years sales and customer service in an inbound call centre environment