Minimum qualifications:

• Bachelor's degree or equivalent practical experience
• Experience in managing operations across multiple suppliers and geographies in the technology space, or equivalent relevant work experience

Preferred qualifications:

• Knowledge of content moderation, Development Operations (DevOps), policy enforcement, customer support, and/or policy creation
• Ability to solve large unstructured business problems, working closely with cross-functional teams including Sales/Business Development, Engineering, Product, Legal, and PR
• Excellent communication skills, with the ability to clearly articulate complex policy concepts for technical products
• Ability to speak and write in English, and Russian and/or German

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

In this role, you will join a global team of highly motivated and caring colleagues who are on a mission to enable Android developers while working across various teams to keep the ecosystem and users secure.

The Google Play and Android team within Trust and Safety (T&S) broadly provides business-critical policy enforcement and partner support to facilitate, review, and work on the digital content catalog of Google Play. As a Regional Operations Manager, you will help our users and developers in a fast-paced, dynamic environment. Additionally, in this role, you will need to work occasional off-hours coverage rotations and travel internationally.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Serve as a senior person of contact in the EMEA region to solicit executive stakeholder feedback for Google Play policies and operations.
• Lead the resolutions of various policy related issues for Trust & Safety Google Play and Android Operations and drive highly cross-functional projects collaborating with the global team.
• Lead Trust and Safety teams and Google Play-wide policy launches and trust and safety initiatives in the region to ensure a safe app experience.
• Manage incidents and drive operational improvement to mitigate the future risks, working with Google Play Business Development, Policy, Operations, Engineering, and Product leadership.
• Strategize and build next-generation systems and operational workflows to meet the demands of Google Play developers and users.