At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.

Due to ongoing expansion, Ambulance Victoria is currently seeking Division 1 Registered Nurses and Registered Paramedics for Referral Service Triage Practitioner opportunities based in our Operational Communications Division.

Primarily located in Burwood in the eastern suburbs of Melbourne, Referral Service Triage Practitioners undertake a rotating roster in a 24-hour, 7-day work environment. Working either 21 (part-time) or 42 (full-time) hours per week, your rostered shifts will be between 10 to 12 hours each in length and incorporate morning, afternoon, and night shifts. 

About the role

Reporting to Referral Service Team Leaders, the positions perform a critical function within Ambulance Victoria, acting as a coordination point for "000" callers who do not require emergency ambulance intervention and who can be better managed through an alternative service provider. 

This role will enable you to use your clinical knowledge and skills in secondary patient triage and assessment. Your responsibilities will include, but are not limited to: 

• telephone triage of 000 calls
• referral to appropriate service providers within healthcare and community-based organisations
• operation of industry-specific communication systems
• engagement with internal and external stakeholders to determine a coordinated response
• rostered shifts to support the 24/7 service delivery requirement 

An online information session regarding the Referral Service Triage Practitioner roles was held in April. Please follow this LINK to view the session.

About you

To be considered for this position you will either be a

• Registered Paramedic with a minimum of 4 years' contemporary clinical experience post-qualification, or a
• Division 1 Registered Nurse, with a minimum of 4 years' experience in at least one of the following:
  • cardiac, cardiothoracic, or intensive care
  • triage nursing and/or emergency department patient care

You will also possess:

• Victorian driver's licence
• Current Working with Children Check
• Evidence of Australian Health Practitioner Regulation Agency registration

You will need to be resilient and able to cope with the demands of working in a challenging but rewarding environment. You will also need to be comfortable navigating through multiple systems simultaneously. Experience in ADASTRA, Odyssey or CAD Interface systems is desirable, but not essential as training will be provided to successful candidates