What’s in it for you?

• Contributory pension scheme
• Hastee pay – get an advance on your pay when needed!
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Free on-site parking
• Training, career development & progression

What you will be doing:

• Acting as an initial point of contact for visitors to site based at the reception
• General enquiries and administration including answering telephone calls and responding to email enquiries in an appropriate and timely way and light administration duties in UHI’s student management system
• Monitoring access to the premises and visitors
• Support the accommodation team with room allocations, including assisting in assigning rooms and potential room swaps
• Reporting incidents and anti-social behaviour to the relevant authorities
• Recording information accurately and effectively.
• Provide front line resolution to student concerns and queries
• Implementing policies and procedures to ensure effective service delivery
• Ensuring culture and diversity issues for the clients are considered at all times, and reporting any forms of discrimination

What do we need from you?

• Excellent communication & customer service skills
• Flexible in duties undertaken
• Professional in approach, with a balanced sense of judgement, and a keen eye for detail
• Previous experience in a similar role is desirable, but not essential
• A full five-year checkable employment history
• Own transport preferred