Areas of Responsibility:

• Provide reception coverage whenever necessary as the first priority of this position.
• Book appointments for all clients.
• Provide excellent customer service to all clients, respond to all inquiries.
• Monitor waiting area, resources including publications within waiting area.
• Ensure waiting area is welcoming and ensure an environment of confidentiality.
• Complete all paperwork upon arrival and at end of appointment.
• Perform cash batch out daily and obtain second signature to confirm accuracy.
• Locate internal staff as needed for visitors.
• Confirm main office doors are open and locked daily.
• Handle all incoming and outgoing deliveries and mail.
• Sort and distribute incoming mail and faxes.

Hours of Work:

• Regular office hours are from 8:30 am to 4:30 pm, Monday to Friday with occasional evening hours up to 7:00 pm.
• Flexible working hours are required.

Requirements:

• Secondary School diploma, 1 year work experience.
• Excellent telephone manner, customer service skills, (client focused approach).
• Ability to work as part of a multidisciplinary team to help create a working environment that promotes success.
• Good written and verbal communication skills.
• Excellent computer skills, scheduling, word processing.
• Numeracy skills.
• Tact and discretion required.
• Able to multitask.
• Good basic problem-solving skills.
• Organizational skills, attention to detail.
• Knowledge of medical terminology.