Overview:

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Qualifications:

Education:

High school diploma or GED required, College Degree Preferred

Experience:

Computer literate with specific experience of using Microsoft Office and email proficiently;

Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks off

Previous customer service experience preferred

Ability to communicate written and verbally in English with fluency and in a polite way

Knowledge & Skill:

Works under direct supervision and follows standard procedures to accomplish assigned

Follows step-by-step routines or has careful oversight by others.

• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

Responsibilities:

Role Purpose:

Ensuring a first class customer and candidate experience conducting credit, criminal and database checks in line with qualitative and quantitative performance targets for the role, utilizing available resources such as telephone or electronic processes in a professional and timely manner, adhering to company policies and procedures in order to help candidates get hired.

Responsibilities:

Ensures that duties are carried out professionally and in line with the priority to help candidates get hired

Quickly and effectively researches and verifies facts provided by candidates of clients’ to ensure the screening process is completed in a timely manner

Conducts interviews with professional referees to verify candidates’ employment history

Communicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible

Maintains regular contact and supports candidates to assist them throughout the screening process where necessary

Collaborates with other teams to keep clients informed of issues throughout the screening process

Reviews and maintains a good understanding of service level agreements and performs work in accordance with clients’ requirements

Implements changes to processes as directed following changes to service level agreements

Stays up to date with procedures and Service Level Agreements to ensure clients’ needs are continually met

Ensures all actions comply with the Data Protection legislation

Maintains accurate and up to date records of actions taken in the background screening process

Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards

Maintains a standard of work that meets the department quality and productivity targets

Conducts phone calls in a manner that is professional and reflects the overall ‘helping people to get hired’ philosophy

Assists team members and works as part of the team to ensure customers’ expectations are met