Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

To deliver meaningful solutions that enrich customers lives, the EE brand needs to stretch into new areas and focus on the convergence of networks, devices and new services beyond connectivity.   This role is vital to that vision as it is responsible for shaping the marketing plan that bring to life devices beyond Mobile – from Tablets, Watches and Laptops today to TVs, Games Consoles and Smart devices tomorrow.  

You will be responsible for developing and delivering the propositions that allow customers to experience these devices at their very best – including everything from delivery, content, connectivity, in-life management and service.  You will help give customers access to these experiences when they want it, for as long as they want it, leveraging EE’s wider account ecosystem and unique role as a lifecycle manager to power the growth of a P&L worth £1bn in incremental revenue within 5 years.  

You'll have the following responsibilities

• Provides sound technical expertise to support the development of a proposition by working through each proposition component, gathering market and customer insight, modelling the commercial impact, and making recommendations with guidance
• Works across the team to creatively design and maintain a portfolio of propositions, and go-to-market planning and pricing, within a specific product area to deliver key performance metrics.
• Identifies opportunities for targeted proposition and pricing strategies, with the end goal of maintaining and generating existing and new customers, and coordinates the design and delivery.
• Collaborates with internal and external stakeholders to ensure effective implementation of proposition and pricing planning and detailed understanding of product range, target market and customers.
• Partners with other functions/areas to lead negotiation of deals with third parties for interconnection or access to network or customers.
• May manage a team to design and deliver propositions and achieve customer focused metrics

You'll have the following skills & experience

• Propositions experience or knowledge 
• Commercial accumen
• Customer insight - You build and apply deep knowledge of our customers, their context and preferences. You analyse and evaluate data to identify and maximise sales opportunities and generate recommendations.
• Give specialised advice - You offer expert advice and recommendations in your areas of subject expertise.
• Product and service knowledge - You demonstrate subject matter expertise in complex, technical infrastructure, products and services. You develop bespoke solutions to meet short, medium and long-term customer needs.
• Made decisions in ambiguous situations using incomplete information or differing opinions
• Able to contribute to strategy setting, aligning project plans and objectives with organisational values
• Able to collaborate and influence stakeholders from other business areas

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

- Competitive salary 

- World-class training and development opportunities

- 25 days’ annual leave (not including bank holidays)

- Discounted broadband, mobile and TV packages

- Share option and pension scheme programmes

- Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.