At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Proposition Manager

Location: London, The Speechmark Southwark (Blended working approach*)
Salary:  Competitive + Excellent benefits
Hours:  Monday - Friday 37.5hrs 

Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.

The Consumer Mobile Propositions team is focused on growing Vodafone’s share within this valuable market with innovative, challenger-oriented propositions.  These propositions bring together the best of Vodafone’s mobile business and we are looking for a dynamic thinker who is motivated to deliver best in class customer engagement.

What will you be doing? 

You will be responsible for planning and maintaining the Consumer Trade-in proposition and ensuring optimum performance. You will need to understand the market to ensure competitive positioning, continuously seeking to enhance our offering and finding ways to increase attachments rates whilst maintaining a happy customer base. Your remit will include Trade-in and device support services, and this forms our Device Care Propositions. Core devices include handsets, wearables and tablets. You will be heavily involved in customer experience, defining and measuring relevant performance targets (operational and commercial) to ensure strong customer engagement with commercial viability. You will need to develop idea’s to help drive digital transformation.

Who are we looking for?  

•    Experience of proposition development – including launching propositions
•    Proven track record in consumer commercial proposition development
•    Ability to build strong relationships and work collaboratively
•    Strong communication skills and presentation skills
•    Strong stakeholder management skills and ability to deal with multiple demanding stakeholders

What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone. 

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

*Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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