Project Planner (Learning) – Hybrid working – Manchester or Newcastle - Attractive Salary and Benefits

Few organisations in the world have the scope, complexity and scale of opportunity as BT do. That’s a grand statement, but it’s so true.

At the heart of our people strategy, is to build the careers, capabilities and skills to transform the world of digital communication... So that we see a connected, diverse, digitally-enabled workforce, delivering today and prepared for tomorrow.

The Learning function sits within Colleague Experience and is responsible for providing the full breadth of learning and development services, curriculum and support to enable individuals to develop and keep their skills up to date, and to enable the business to build the capabilities it needs now and in the future.

The Project Planner role is part of the learning function and is responsible for delivering services to support BT learning programmes, effectively forecasting functional demand and developing plans to support the effective prioritisation of activity. They will also provide effective oversight, ensuring appropriate reporting of projects and management of functional risks. They will work closely with the Centre of Excellence and business learning teams to provide overall visibility of all Learning demands and plans, to deliver a smooth colleague experience and meet business demands. They will manage all aspects of Demand Planning and PMO activities for BT Group Learning Operations and provide overall visibility of projects for the BT Learning Leadership Team, informing prioritisation and identification of synergies.

What’s in it for you? What are the benefits?

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Benefits of working for BT include:

• True autonomy in your role to make a tangible difference in the way we work.
• 10% on-target bonus
• 25 days’ annual leave (not including bank holidays)
• Pension scheme - you contribute 5%, BT contributes 10%
• Discounted BT broadband and BT Sport, BT TV and Mobile
• Share option schemes
• Season ticket loan and cycle-to-work schemes and many more flexible benefits to fit around you

What will the role Involve as our Project Planner?

Responsible for effectively forecasting overall functional demand, building and maintaining a roadmap that supports prioritisation and allocation of resources for all Group-wide learning programmes and services aligned to business strategy and priorities.

Works closely with the HR Ops Board, and BT Learning Practice Leadership Team to develop and maintain effective processes to manage the planning and delivery of projects and services across learning, providing visibility and quality assurance of plans.

Provide overall functional visibility of operational performance including performance against plan and success measures, issues and risks, liaising with relevant product owners, customers and stakeholders to resolve and put effective migitations in place.

Leads activities to enhance the principles and processes defined in the Learning Playbook, driving operational efficiency and effectiveness across BT.

Is a strong Learning Operations subject matter expert (SME), working proactively with other Learning teams across BT to share learning and best practice. Proactively investigates existing practices before starting work on new initiatives.

Seeks to understand and apply internal and external insight to ensure learning services apply the latest thinking in learning, technology and organisation development and are aligned to business needs and BT Colleague Experience ambitions.

What are we looking for in our Project Planner?

• Service Delivery Excellence – support internal service providers and deliver operational excellence.
• Data Analysis – able to interpret and analyse data for the creation of reporting and insight to drive performance and support continuous improvement.
• Planning and PMO – proven track record and experience managing complex, scalable plans and identifying initiatives to improve performance.
• Stakeholder Management – strong collaboration and relationships with a complex range of internal and external stakeholders.
• Coaching – coach and manage a matrix team to deliver service excellence.
• Technical strong knowledge of forecasting, planning, reporting and operational systems.
• Experience in service delivery, operations and PMO-style functions.
• Previous experience in strategic forecasting, planning and programme management in high-demand, operational environments.
• Involvement in projects with a high likelihood of ambiguity, scope change, redeployment of investment, and reprioritisation.
• Using data, and analytics to produce reporting and insight to influence decisions.

How to Apply

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.