About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About the team

The Project Manager sits within the Customer and Service Excellence function of Transport Shared Services and is a member of the Service Improvement unit. 

The Opportunity

The role is to be accountable for developing, managing, and delivering service and process improvement related projects within the branch and across the Corporate Services Division. TSS has an exciting pipeline of projects aimed to improve the customer experience which you could be part of!

What you will be involved in:

Assist the Directors and Senior Managers in evaluating internal customer’s business needs to contribute to strategic planning; designing and developing igh quality business solutions and other projects to deliver  business improvement initiatives that deliver tangible business outcomes

Performing rigorous analysis to identify potential value creating opportunities, developing cohesive conclusions, and presenting key findings at the executive level

Manage stakeholder relationships through effective communication, negotiation and issues management to ensure stakeholders are engaged throughout the program/ project, and deliverables are met.

Develop detailed project budget, and forecast cash flows/milestones from the approved budget, recommend approval of costs and variations, monitor and control project costs and report on expenditure.

Manage the project governance and provide timely reporting

In some cases may be accountable for multiple and complex work assignments, project budgets, delivering within timeframes, and short/long term resource planning and provide guidance to a team of Consultants, Analysts or peers

Please click here to view a copy of the Role Description.

About you

Typically requires 6-10 years’ experience in relevant specialised business areas and or consulting, with a minimum of 2 years’ experience in consulting, engagement/project management, and/or business and resource management

Tertiary qualification in Business Management or relevant discipline

Demonstrated success in a team environment

Process design and project management qualifications and/or extensive experience essential

Advanced knowledge of Project best practice and methodologies such as Agile, PMP, PRINCEII

Highly evolved written and verbal communication skills

Excellent communication skills with proven ability to effectively communicate with stakeholders and colleagues at various levels of seniority

Salary and Benefits

The salary for this position is Transport Grade 9 ($138,670 - $155,309) per annum plus superannuation and leave loading.

This is a permanent full-time opportunity, based in Burwood however we are working flexibly as per the Transport Hybrid model.

For more information on Employee Benefits at Transport for NSW, click here.

Interested?

Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

To apply for this position, please submit an updated resume and cover letter.

Applications close: 11:59pm Monday 2nd May 2022

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Huy Huynh at HUY.HUYNH@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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