Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

This is a key role within Transformation that is accountable for end to end delivery of a significant and strategically important initiatives providing a consistent approach, improved transparency and clear accountability for outcomes whilst championing continuous improvement to our improve speed to market, quality and predictability of our delivery. 

Across the portfolio BT is adopting more and more agile ways of working and many initiatives will require integration of deliveries from agile teams and waterfall development as well as business change and channel readiness.

You'll have the following responsibilities

• Own the end to end delivery ensuring focus on the desired Business Outcomes

• Building high performing, self-organising and empowered teams

• End to end ownership of a single or multiple projects, either standalone or as part of a wider programme or portfolio

• Financial/budget management & control. Liaising with internal teams and external suppliers

• Lead communication with stakeholders and work to drive strong, open and sustained communication channels both within function and across the wider stakeholder community

• Ensuring decisions are made to protect/ enhance the Customer Experience, putting the customer at the heart of everything we do

• Work with stakeholders to proactively resolve conflict through problem-solving, negotiation, open communication and direct influencing

• Develop and maintain knowledge of the products and services in wider portfolios as well as the future needs and opportunities of the technology which underpins products and services

• Create and sustain a proven network across the business to enable efficient and effective project delivery and ensure credibility and ownership of decisions

• Set-up and manage project governance, scope, risk and issues, compliance, resource planning, budget management and reporting

• Liaise with wider project management community to secure alignment on interdependencies and ensure these are tracked and managed across projects

• Focus on the Business Change to ensure all change lands excellently within the Channels

• Delivery of business outcomes in line with the Business Case, ensuring where there is deviation the impact on the Business Benefit levers is identified and understood

• Conduct Retrospectives and Post Implementation Reviews to capture lessons learned from previous deliveries

You'll have the following skills & experience

The successful candidate will have a demonstrable track record in;

• Planning & Organising 

• Inclusive facilitation 

• Coaching 

• Test, try and learn 

• Working Collaboratively

• Prioritising the customer

• Embrace & own a challenge 

• Breakdown complexity

• Delivery of Results 

• Goal-orientated

Also it is expected that you will have; 

• Experience in delivering change in organisations, adopting a combination of agile and waterfall approaches

• Experience of Agile ways of working, for example SCRUM, SAFe or other approaches to agile at scale

• Hold a professional accreditation and a relevant industry experience within a consumer environment

• Able to negotiate and influence individuals at all levels in different departments, including senior executives

• Proven track record of delivering technology and organisational change projects

• Broad knowledge of technology / media / telecoms sector and strong competitor awareness

• Thorough understanding of product development life cycle, product design and implementation

• In-depth experience of one or more of our products (Mobile, Fixed services, TV & Sport)

• Experience of development of processes and roles within associated functional departments

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

10% on target bonus

Option to join the Healthcare Cash Plan

Pension scheme

Shares Plan

Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!