McDowall Air Conditioning (UK) Ltd are leading specialists in the air conditioning and ventilation industry. Founded as a family business in 1972, the company boasts a wealth of experience in providing cost-effective and efficient environmental solutions.

In December 2020 Johnson Controls successfully completed the acquisition of McDowall Air Conditioning (UK) Ltd. Johnson Controls offers the largest portfolio of HVAC equipment and controls in the world redefining the environments where people live, work, learn and play. We are the power behind our customers’ missions.

As a Project Coordinator you will take the ownership of accommodating projects for various customers and their bespoke requirements whilst supporting the operational teams to deliver excellent customer service. You will support Project Managers to deliver turn key solutions and robust forecasting whilst ensuring all projects are delivered on time and on budget.

How you will do it

• Maintain a close working relationship with our Service Manager in order to meet our customers aims and objectives.
• Liaise with suppliers, raising Purchase orders and ensuring well-timed deliveries to maximise productivity on site.
• Report and escalate any issues to operational managers in a timely fashion, ensuring that corrective action is taken where necessary.
• Ensure that service delivery is being managed in accordance with the agreed processes, including service level agreements and engineer documentation.
• Planning and scheduling of new projects with operational managers to support manpower allocations guaranteeing that programs are completed within the specified time frame.
• Coordination and collation of engineers’ documentation to ensure both accuracy and expediency, including inspection dockets, time reporting, compliance certificates, audits and dilapidation reports.
• Record and communicate customer specific Health & Safety information to support the operational teams to ensure compliance with all legislation.

What we look for 

Required 

• Ability to plan and prioritise workloads with a structured approach
• Ability to multi-task and work in a dynamic environment/adjust to change quickly
• Clear communicator with good telephone manner with colleagues and customers
• Computer proficiency with the ability to handle multiple PC applications at once
• Ability to follow process with strong attention to detail

Preferred 

• Problem solving and collaboration skills to own and resolve customer issue
• Calm, resilient and flexible with experience in a fast paced service environment
• Ability to make decisions and challenge engineers if needed.
• Excellent time management and commination skills
• Ability to work in a team and on own initiative
• Knowledge and experience on Oracle platform

If you are successful we can offer you a fantastic benefits package including a Competitive Salary, Pension, Life Assurance, Employee Assistance Program, Employee Referral Scheme, discount on Johnson Controls Security Products including ADT Smart Home plus voluntary schemes for Childcare Vouchers, Cycle to Work, Eye Care Vouchers and Holiday Purchase.