As the new Programme Manager you will be responsible for the Project Managers and the successful delivery of all major programmes within IT.

Programme Manager  | Permanent | Dunstable

Whitbread is investing heavily into its people and its technology, and as such are looking to hire a Delivery Manager to be the lead on some exciting technology programmes.

About the role:

• End to end responsibility for the successful delivery of major programmes of work in support of the Whitbread IT workplan
• Definition and delivery of large and/or complex programmes and/or a collection of related projects to enable defined business outcomes and related business benefits for the WHB UK Hotel and Restaurant business
• Management and execution of all project deliveries within approved project budgets (£1M - £20m) 

What you’ll be doing:

• Deliver Portfolios of work within time and budget tolerances
• Provide strategic thought leadership to best delivery practice
• Shape, mobilise and deliver portfolios and programmes with effective engagement with senior stakeholders
• Full accountability for portfolio scope and quality
• Support the definition of business case
• Monitor overall benefits tracking and report back performance against benefits post initial deployment prior to handover to service
• Ensure programme risks and issues are managed / mitigated to the highest standard
• Drive communities of practice across delivery function
• Develop and maintain close working relationship with S&A, Service and Digital
• Ensure portfolios, programme and projects are planned and resourced effectively, and have robust and clear delivery approaches
• Ensure all programmes of work are delivered in accordance to Whitbread’s governance arrangements
• Ensure commercial arrangements with partners are set effectively and are competitive
• Ensure all programme and project finances are tracked end-to-end and in line with Whitbread methodology
• Ensure all resource forecasting for programmes and projects are managed correctly
• Drive consistency and high standards across the delivery function
• People and activity manage direct reports
• Assure programme transition successfully from delivery into managed support/service
• Manage, direct and motivate key IT resources (project managers, solution architects, business analysts, testing resources) and other key resources across the technology function in a matrix style organisational structure

What you’ll need:

• Deep project background with more than 10 years programme and project management
• Multi-year experience of Supplier Management, RFI and RFP processes
• Demonstrable experience of delivering multiple large technology integration projects from concept through to operational use
• Strong understanding of the underlying business processes required to trade, operate and support a Hotel business or equivalent business
• Proven experience of directing and motivating project teams
• Strong understanding of Enterprise software (for CRM, BI, Reservations,  Supply Chain, HR, etc) Networks or Digital 
• Relationship Management – ability to build, establish and maintain influential relationships to drive effective decision making
• Strong stakeholder management skills with multiple external suppliers/service providers