If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global initiatives in an environment that appreciates diversity, focuses on talent development, recognizes, and rewards great work.  We make doing business with Microsoft easy. Come and help us to enable the Worldwide Operations team to leverage the power of data, to deliver amazing business experiences, as part of Microsoft transformation to Mobile and Cloud First. 

The Safety, Risk Intelligence and Shared Services engineering team is a high performing group within the Protective Services organization. We drive and own key services that bolster Microsoft’s Digital Safety, Case and Evidence Management, Data & Risk functions. This technical program manager role will be integral in our work; helping to define and document future service capabilities that will make Microsoft the industry leader in this space.

We are growing a strong, diverse team of Program Managers who share a zeal to deliver quality solutions that empower are stakeholders to achieve more. We’re always learning and willing to contribute to each other’s success. We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and encourage you to apply to learn more. We’re looking for a PM professional to help build and drive rigor in our SRE and key planning activities.

Responsibilities

SRE Attributes:

• Drive efforts to identify and recommend improvements in solution configurations, reliability and performance of Risk Intelligence services.
• Have a solid command of our architecture, features, and operations; to implement improvements in service reliability, and performance.
• Share learnings and recommendations across engineering teams within Risk Intelligence.

• Leverage technical expertise and system telemetry data to Identify contributing factors or points of failure affecting our solution(s); identifying ways to maximize performance of our key services.
• Drive the RoB with engineering teams, and coordinate/drive real-time incident responses when RIS service performance fall out of SLA tolerance.
• Must be familiar and experienced with SAFE, Agile and other key software development and support methodologies and frameworks.
• Actively participate in the larger SRE community to leverage and share best practices.

Planning Attributes:

• Manage  and coordinate rhythm of business (ROB), including business reviews, technical reviews, semester planning to help the business and technology development run smoothly and effectively.
• Drive operational Excellence across the organization, planning, implementing, and monitoring of services.
• Help coordinate organization wide strategic initiatives and change management projects.
• Manage organization performance monitoring and reporting to stated goals; maintain comprehensive OKRs for team.
• Participate and help lead resource management discussions and planning efforts.

Qualifications

• 5+ Years of experience in IT Industry
• Demonstrated ability to solve business problems and able to explain the benefits to the customer ranging from business values to mastering deep technical explanations
• Experience in Team Leadership, working with project management/project stakeholders and pre-sales activities 
• Demonstrable experience of working face to face at varying levels within organizations
• Demonstrated ability to adapt to new technologies and learn quickly 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.