Are you a problem-solver who is obsessed with customer experience? Do you want to build efficient end-to-end validation programs that will help ship best Teams experience to millions of our business users and students? Do you love to gather and analyze product feedback for shipping quality experiences? Do you love analyzing usage patterns to impact adoption strategies? Do you love analyzing feature feedback to influence product evolution? Does working on a team delivering one of the newest collaboration and communications application in the Office Suite excite you? If so, please come join our agile team that is obsessed with our customers and product quality!

Our CEO Satya Nadella has best described our team’s goal: in order to deliver the experiences our customers need for the mobile-first and cloud-first world, Microsoft will modernize its engineering processes to be customer-obsessed, data-driven, speed-oriented and quality-focused. We will be more effective in predicting and understanding what our customers need and nimbler in adjusting to information we get from the market.

The Teams organization has the charter of helping our Microsoft 365 customers have access to everything they need in one workspace.

This role is in the Teams Quality and Customer Obsession (QCO) organization’s team – think of an engineer meets program manager in a customer facing role. You should be curious about quality, usage, data and how to extract valuable and useful information from surveys, telemetry as well as process direct user feedback to derive insights and help highlight feature health. Microsoft is doubling down on ensuring we ship the highest quality releases to our customers. 

Responsibilities

As a member of the team you will:  

• Build a state-of-the-art Teams customer pre-release engagement program
• Have a deep understanding and curiosity about the collaboration and communications space and its evolution.
• Engage with our customers and early adopters throughout the lifecycle of product development to collect their feedback. Connect customer feedback with ongoing product evolution in the industry and help influence the product direction and roadmap.
• Build thorough customer validation plans for features and new products.
• Review feedback from all customers in your program and partner with engineering teams to drive the fixes before we ship to millions of users. Help prioritize feature backlogs.
• Partner with rest of the quality organization in driving trending and critical feedback to timely resolution.
• Enable others in Microsoft to be successful by always partnering with them without any boundaries.
• Take a programmatic approach to solve any problem and in the process build new programs that help scale the work we do.

Qualifications

• Bachelor’s degree or higher in a Computer Science, Telecommunications or related technical discipline or equivalent experience working in the field of software development.
• 4+ years of industry experience.
• Strong customer and product empathy.
• Natural sense of curiosity regarding data, metrics and usage patterns.
• Ability to work in a fast-paced, ambiguous environment with changing priorities.
• The kind of person who asks questions, drills down, and asks more questions.
• Excellent cross group collaboration, negotiation, and communication skills.
• Experience in a software test engineering role a plus.
• Proven skills and experience in gathering, analyzing and reporting on telemetry data a plus. 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.