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Department AF Ops Overview
Amazon Freight Operations (AF Ops) is the Pan- European central control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience.


Amazon Freight Operations Manager


We are looking to hire a motivated, innovative, customer-obsessed, high-ownership and data-driven Operations Manager to support the delivery of operations and transformation within Amazon Freight Operations.

As the Operations Manager, you will be the owner, responsible for defining and implementing the operations vision that meets our customers’ needs across our freight products while meeting business performance goals and helping us scale. A successful candidate shall be a big thinker who is highly analytical and customer focused with a track record of delivering innovation. The Program Manager must be able to Think Big and Dive Deep, and be skilled at managing multiple priorities, and communicating effectively. The ideal candidate will be highly detail and task oriented and comfortable in a fast-paced, multi-tasked, high-energy environment.

He/she will design and develop processes within the AF Ops function, applying agile and design thinking principles to enable and continuously improve operational excellence that best fits the needs of our customers and the business. Is entrepreneurial, self-sufficient, has acute attention to detail and is able to operate in a fluid, deadline-driven environment


Responsibilities Include, But Are Not Limited To:

· Can, with limited to no supervision, identify up-stream and down-stream operational problems and implement appropriate solutions before they become customer impacting.
· Brings a department and company-wide perspective to decision making. Solid business knowledge (understands how to calculate high-level ROI and partner with finance to complete a cost-benefit analysis).
· Broad experience, across functional and operational areas, designing, developing, deploying, and maintaining large scale operations
· Effectively skilled at gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.
· Has played a leadership role for several years, and is an experienced senior leader able to direct managers.
· Has a deep understanding of the business’ and end user’s needs, and can proficiently translate those needs into the right solution.
· Can properly prioritize complex projects across departments. Focus is on projects for an entire group or department, or a major piece of a larger cross-company product or project.
· Functions as escalation point for shipper support leads.
· Makes the right trade-offs between schedule, resources, and scope in order to deliver on customer promise.
· Identifies and evaluates potential risks/obstacles with minimal direction from senior managers. Determines appropriate corrective action.

BASIC QUALIFICATIONS

· University Education: Master or Bachelor degree in Engineering, Supply Chain Management or similar
· Advanced knowledge of Excel (Pivot Tables, VLookUps)
· Advanced level in English (spoken, written)
· Solid methodical background; comfortable in ambiguous situations

PREFERRED QUALIFICATIONS

· MBA preferred
· Communication skills in other languages: German, French or Italian
· Experience in using SQL and databases in a business environment
· Experience identifying automation opportunities and coordinating change
· Significant work experience in Customer contact / operations/supply chain/logistics/e-commerce.
· Proven experience managing teams across different levels of expertise