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This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Production Management Manager

• Build your career in a highly strategic role and help us shape the future of our business and the technical platforms on which it depends
• We’ll look to you to play a key role in leading and managing the production management for an area or product to ensure availability for business use
• You’ll be making sure that platform integrity is maintained in line with the platform and technical roadmap releases, while managing demand from discretionary and mandatory change requests

What you'll do

As a Production Management Manager, you’ll be empowering and leading a team to make sure levels of service and quality of deliverable meet the needs of the business. You’ll be driving continuous improvements of existing processes and procedures across production management disciplines.

In addition, you’ll be collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the applications under management, ensuring the timely delivery of solutions which support the business and are in line with the overall policies.

You’ll also be:

• Managing in-bound work requests and ensuring both efficient and effective prioritisation and scheduling of work against agreed business schedules
• Building a satisfied customer base by managing relationships with all business and technology stakeholders through prompt and effective communication and reporting
• Making sure applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance
• Making sure resilient and robust applications and infrastructure recovery plans meet the business recovery
• Making sure controls are applied and constantly reviewed, primarily against SOX controls to ensure full compliance to all policies and regulatory obligations

The skills you'll need

We’re looking for someone with a technical understanding, including platform, technology, products and domains. You’ll additionally need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You’ll also demonstrate:

• Advanced knowledge of one or more service management disciplines such as incident, problem, change IT, continuity or capacity
• Knowledge and experience of operational principles
• Excellent stakeholder management and communication skills
• The ability to prioritise and multitask
• Good knowledge of Production Management in a Development Operations environment
• Excellent understanding of production principles in an Agile delivery team

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.