About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About the Maritime Division

As part of Transport for NSW, our Maritime team is responsible for managing over 2,137km of coastline and 32,242km2 of navigable waterways, educating recreational and commercial customers on responsible waterways usage. We look after aquatic licencing, vessel registration, moorings management, safety compliance and special events on the water, just to name a few. We’re passionate about working with the community to make sure that our waterways are safe, accessible and sustainable for generations to come.

The opportunity

Right now, we have an exciting opportunity for a Product Service Officer to join us providing high quality customer service in the delivery of maritime related products and services. including applications for and management of moorings, processing applications and issue of aquatic licences, boat-code management, processing of penalty notices and formal warnings, and on-going support to outsourced transactions for boat driver licences and vessel registrations and other activities as required. Some key accountabilities will be but are not limited to:

Providing high quality customer service to internal and external customers (including Service NSW) ensuring best practice in customer service and consistent product support.

Supporting state-wide operational staff in the administration of mooring licences and aquatic events.

Process payments and banking accurately and efficiently in line with the RMS Office Cash Procedures

Maintain a current working knowledge of specialised Maritime Division products and services and provide mentoring and training support to team members

Please click here to view a copy of the position description.

About you

We’re looking for a great communicator who will genuinely connect with and communicate effectively with our valued Maritime customers. You will be able to prioritise and manage your workload independently while maintaining attention to detail. You’re a team player who will be a part of and contribute to our diverse, tight-knit, supportive and progressive team culture.

If you consider yourself to be a customer service star who gets a buzz from helping and educating others & is genuinely interested and knowledgeable on all things recreational boating in NSW, we want to hear from you!

Salary and Benefits 

The base salary for this position commences at MA3 ($67,961) with structured salary increases in line with training plan   

Close date: Saturday, 30th April at 11:59pm 

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Emmen Saeed at EMMEN.SAEED@TRANSPORT.NSW.GOV.AU.

Apply today to register your interest!

Take a look at our application tips video series for lots of great information on navigating and acing the application and recruitment process here at Transport.

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

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