Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The Copper and Service Product Professional will focus on WLR products and All IP migration enablers through leading product development for small-medium size products/ product portfolios and is accountable for the performance results of a specific product area. This job will play a key role in supporting the closure of the PSTN by 2025.

You'll have the following responsibilities

Focus on WLR product in life management and development of product and process enablers for All IP migration supporting PSTN closure

Support industry forums and working groups with CPs and other external stakeholders

Manages products through the C2M development process, harnessing best practice, acting as an implementer. 

Delivers strategy on behalf of business unit

Manages devolved development budget – responsible for 1 or more small to mid-size projects (typically £0.1m to £0.25m) 

Matrix management of virtual teams within Openreach and suppliers (multi-skilled)

Works independently, with guidance on more complex situations

Decisions guided by policies, procedures and business plans; receiving guidance from managers/senior managers where required 

Recognises and drives opportunities for efficiency and improvements within existing products and processes, driving for measurable benefits as part of proposed solutions

You'll have the following skills & experience

Develops strong working relationships with customers and suppliers to understand strategies changing needs and emerging trends 

Stakeholder management skills, frequently engaging at working/ mid level with internal stakeholders and external customers and occasional engagement at mid level with external stakeholders e.g. Ofcom and OTA 

Able to produce formal industry comms, manages queries and responds to feedback from customers/stakeholders

Able to manage complaints with support as required

Interprets internal or external issues, recommends solutions and best practices

Solves complex problems; takes a broad perspective to identify solutions

Development of business cases to support changes and clear commuincations of benefits to internal and external audiences

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.

About Openreach

Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.

We're a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.

Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.

So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!