Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

 

About this role

** 12 Month FTC **

Be part of the digital transformation to revolutionise our journeys.

In this role, you\'ll be responsible for the performance of a digital journey or product.

You\'ll operate at squad level, leading a cross functional team of colleagues driving our ambition of delivering world class products. You\'ll influence the experience of millions of customers.

The exact digital product or journey in scope of any of our roles will evolve over time. We will assign you to a squad based upon a combination of your background, your development needs and interest and the business need. Example squads we operate today support journeys such as joining BT and EE, using our products and conversational commerce.

You\'ll have the following responsibilities

• You\'ll inspire, coach and guide a squad to ensure the delivery of outcomes to support the customer and business
• You\'ll be ruthlessly customer focussed by interrogating customer insight and data to identify key customer needs whilst supporting business priorities
• You’ll use the product vision and strategy to define and evolve objectives and key results for your squad
• You\'ll input into your squad strategy and prioritise a backlog to support this with a positive value to effort ratio
• You\'ll leverage the squad\'s skills to collaboratively discover and iterate solutions that are valuable, usable, feasible and viable
• You\'ll measure and clearly communicate your product’s performance and demonstrate how this contributes to the digital and business objectives
• You\'ll nurture partnerships with stakeholders and collaborate with them to achieve the product vision

You\'ll have the following skills & experience

• Coaching  – Coach, mentor and provide feedback where appropriate.
• Creatively Driven – To think big and beyond the day to day.  
• Be Feedback focused - Understands and applies lean principles of rapid build / measure / learn cycles.
• A great collaborator – Work with peers, scrum teams and business stakeholders to maximise value created by squad.
• Customer obsessed – relentlessly campaign to enhance customers’ lives.
• Commercial awareness – sound understanding of what creates value and what does not.
• Technically Knowledgeable – Possess a thirst to understand and learn their product’s features and technical composition, is aware of new technologies and the potential they provide.
• Driven Mindset – Do everything within your tribe’s control to deliver what was promised and ensures operational vigilance. But understands when to push back.
• Data Driven Analysis – data driven, consuming data and insight, utilising this to drive great customer experiences.

Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans