At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

Location: London or Stoke (Blended – defined below) 
Salary: Competitive + Benefits   
Hours: 37.5    
Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice. 
 

What will you be doing?  
As a Product Owner in our Chatbot team you will work with scrum teams to ensure best practice in refining requirements, prioritising the backlog and orchestrating the delivery of improvements to our Chatbot (TOBi). 

You will work with the Experience & Linguistics Lead, the Technical Lead and the Conversational Design Lead to deliver best in class experience, ensuring Vodafone exceeds challenging KPIs that make us a standout leader in Digital service. 

You will work closely with key stakeholders and suppliers to ensure that regulatory and legal needs are met and any new propositions are supported in line with planned go-to-market activity. 
 
 
Who are we looking for?   

• You will have experience working as a Digital Product Owner in an Agile environment. 
• You will have great presentation, communication and stakeholder management skills.
• You will have experience defining and delivering MVPs, running AB tests.
• You will have a sound knowledge of UX principles and the Digital ecosystem. 
• You can show strong analytical skills to measure impact and identity trends
• Experience of Digital self-service and customer service will be a plus. 

What’s in it for you? 
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone. 
  

Blended 
Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey. 

Together we can 
 
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. 
 
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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