At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

The Site Reliability Engineering team ensure that Xero’s customers can have confidence in our platform. We do this by providing product and technology teams with world-class tools, practices, guidance, and support, working closely with Xeros throughout the business to build a reliable experience for our customers. 

As the Product Manager, you will play a pivotal role in delivering the SRE strategy. You will be responsible for leading initiatives, engaging with our customers, and continuously improving our portfolio of products and services. You will lead, coach and hire a talented team of Product Owners. Your skilful leadership will enable them, and their engineering pods, to deliver compelling products and services that solve real problems for our customers, in turn creating value for Xero.

What you'll do:

• You’ll set a compelling product vision that your team of Product Owners pursue with missionary zeal. They know what’s important, how they are contributing, and why what they’re working on is the most important thing.
• You’ll  coach your Product Owners in modern product discovery practices — enabling them and their engineering pods to understand and use experimental techniques. 
• You’ll actively seek out metrics to validate a hypothesis and measure results. Your portfolio will thrive because you and your Product Owners make good decisions based on evidence.
• You’ll build healthy relationships with your stakeholders and ensure all stakeholders are updated appropriately on product vision, strategy, releases and roadmaps. 
• You’ll empower your  Product Owners and their engineering pods to make decisions when fast, decentralised decision-making is appropriate to reduce delays, make improvements, enable faster feedback and more innovative solutions.

What you'll bring:

• Proven experience championing strategic priorities and helping others relate to and align with it. Proven experience setting product vision and strategy.
• Proven experience using prioritisation models — can relay several different prioritisation models, when to use which and why.
• Proven product experience — with an extensive toolbox of modern product discovery practices to draw upon. Proven experience coaching Product Owners in them.
• Proven experience using a range of metrics to monitor the success and health of products and services. Proven experience of making evidence-based decisions.
• A solid track record of addressing customer needs. Proven experience connecting teams closer with customers (and not just be a proxy for them).
• Excellent stakeholder management skills. Proven experience building meaningful, collaborative relationships across all levels of the business.
• Proven experience advocating for a product or service with customers and stakeholders.
• Proven experience leading and building high-performing product teams, fostering an open and a collaborative environment