As a Product Manager, you will be accountable for the strategic direction, roadmap and ultimately the development, through collaborative working with your colleagues, of a market-beating product portfolio, in line with the company business plan and targets, the OnePlan.

Reporting to the Head of Product in your area, you must also be able to drive development and take initiatives in matrix teams. You will be expected to own your portfolio area with a high level of autonomy, identify opportunities and drive them to fulfilment. This is a highly visible product role that will involve working with a range of stakeholders across the business to ensure revenue and CSAT targets are achieved.  You may also be required to present at Partner Events, Industry Conferences, and get involved in Industry Consultations.

The ideal candidate must have:

• Product Management experience, can demonstrate understanding of customer needs, product-market fit, deriving competitive advantage, creation of an excellent CX with a clear focus on delivering what customers want

• Good understanding of the product discovery process and working with agile delivery teams

• Good understanding of Product Lifecycle Management

• Good understanding of telcos/ISPs industry and market, online security, relevant technologies

• Excellent analysis, planning, presentation and execution skills, including ability to develop business cases

• Proven delivery in complex dynamic situations

• Strong stakeholder management skills, able to communicate and evangelise the vision, the strategy and the roadmap, while taking on all feedback and stakeholder input.

• Good collaborative skills, actively supporting the establishment of the new product processes and product team structure.

You’ll work with stakeholders, internal and external, to ensure the product line is delivered efficiently, to the highest performance and quality levels and at best value. Key stakeholders are the Wholesale team, Group Transformation, Finance and your colleagues in the Product Teams, mainly driving, influencing, advising and keeping track of our goals.

As a person, you’ll be flexible, open to change, driven, smart, creative, persistent and enjoy being part of something big!

Specific Accountabilities for Product Manager: Wholesale Digital Voice

This role is accountable for developing and managing the wholesale voice product portfolio, including the copper fixed voice product and VoIP offerings as well as the appropriate CPE and customer interfaces to deliver those services. It will also focus on the life-cycle management of legacy services across the breadth of TalkTalk’s wholesale customers, managing the migration of customers and closure of legacy services as is required.  It will also be involved in influencing commercial decisions on how best the voice portfolio continues to remain a value part of the overall proposition. This includes:

• Product Discovery, creatively and clearly articulating product/market fit, customer journey, CX, business case and identify any technical constraints. You’ll create and evangelise the product vision and develop the strategy to achieve this. 

• Understanding the market landscape and customer requirements, creating the product vision, strategy and roadmap for business cyber-security products, value-added services and customer portal.

• Ensuring that the product requirements are well understood, and that the solutions that we create support the success of our customer propositions

• Be a key input with 3rd party supplier relationships (e.g. Openreach/AltNets/Hardware manufacturers) partnering with other areas of the business

• Ensuring the Product Owner is supported and fully briefed

• Development of the business case, feeding into the prioritisation process to support the right decisions

• Support the budget and forecasting process for the voice product category

• Ongoing Product Lifecycle Management of all in-life products

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