About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Exciting opportunity to spearhead the expansion of digital ticketing into Regional NSW, and transform the way customers book and pay for services across the whole state!

Fixed term (till June 2024) full-time opportunity based at Sydney (flexible options considered for working remotely from across NSW).

A challlenging and rewarding Senior level role offering great exposure and opportunity to contribute in a meaningful way

Chance to work in a dynamic team and showcase your product management, planning and stakeholder engagement skills

The Division

The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.  

The Regional and Outer Metropolitan (ROM) team within Transport makes regional and outer metropolitan NSW a better place to live, work and visit.   

The opportunity

Right now, we have an exciting opportunity for a Product Lead- Regional Ticketing to join us in the Customer Strategy and Experience team.

We’re planning to deliver a new booking and reservation system for NSW TrainLink, as well as providing more payment options for our regional bus customers.

Reporting to the Senior Product Manager - Connected Customer Journeys, the Product Lead Regional Ticketing owns the product roadmap for the expansion of digital ticketing into Regional NSW. This includes transport within the regions, and between Greater Sydney and the regions on NSW TrainLink. This program of work is fundamental to two of the six priority programs in the Future Technology Ticketing Roadmap 2021-2024.

The Product Lead Regional Ticketing is the key partner to the Regional and Outer Metropolitan (ROM) team; ensuring rural and regional customers’ requirements and needs are integrated into the delivery roadmap and plan.

Some of the accountabilities:

Develop a compelling product vision for regional ticketing (plan, book and pay), that aligns to and meets customer needs

Delivery of a new customer reservation system for NSW TrainLink ensuring the solution is customer centric, offers a seamless experience, is highly operable and scalable to extend to various bookable services across NSW

Collaborate across teams to communicate and champion the regional ticketing product vision and to facilitate alignment on, and delivery of the product roadmap.

As a Product Lead you are the go-to person for the part of the Product or Customer Journey within your remit. You are heavily involved in, and claim ownership of, the success and learnings throughout the product life cycle.

For more details about this role, see the Role Description.

About you

Ideally, you’ve worked in a similar role before, and demonstrate a solid capacity in managing the full product lifecycle, including defining the vision and roadmap for execution, executing product strategy, validating product features and design alignment to the product, customer and channel strategies in collaboration with various other internal teams.

You have the ability to adopt the position of subject matter expert for nominated projects. We are looking for someone who can partner and influence key stakeholders to ensure compliance and best practice. This role will see you maximise your digital-first mindset and stakeholder management skills as you work with various teams across the business and inspire your team to develop products that delight our customers and support the objectives of our business.

You have learnt front-line lessons of Product Management over the years, nailed hard problems, and have years of experience in communicating and collaborating with teams across the organization with your core responsibilities being to develop or enhance products that would delight the customers.

Previous exposure to setting product strategy for reservation systems which allows customers to book and pay, and working with delivery team around medium and long term priorities will also set you up for success.

Key requirements

Proven record of success in managing strategic relationships in a complex and dynamic operating environment.

Demonstrated commitment to continuous improvement in an environment focused on customer service.

High level of initiative with ability to deal with multiple projects simultaneously and with conflicting priorities.

Strong consulting, analytical and problem-solving skills along with the ability to keep abreast of the developments within other teams at Transport for NSW and the industry as a whole

New product development / enhancement experience ideally in the transport reservations and booking space.

Salary and benefits

The salary for this position is Transport Grade 9 $138,670 - $155,309 per annum plus superannuation and leave loading.

How to apply

To apply for this position, please submit a resume and follow the steps in the role’s online application.

For more information on how to apply for a role in the NSW Public Sector, see the NSW Public Sector Framework website.

For any enquiries, please contact Shefali Uppal on 0429 100 409.

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities. We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly. Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Shefali Uppal at SHEFALI.UPPAL@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

Applications close: 11.59pm on Sunday, 8th May 2022

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