About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About the team

The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.

The opportunity

This is an exciting opportunity to help to shape the future of ticketing within NSW and transform the way customers book and pay for services to provide them with a seamless journey across the state!

Reporting to the Director, Products and Solutions, you will be responsible for providing strategic product direction on a multi-million dollar program to transform the NSW electronic ticketing system with future-proof solutions with a seamless customer transition. Focusing on best-in-class solutions across government and globally and working with internal and external partners, you will design roadmaps that ensure that there is a coherent and connected journey experience across NSW, prioritising delivery on the greatest customer needs.

Some of the accountabilities:

Create the customer and TfNSW vision for the next generation of account-based ticketing and payments in NSW and communicate and evangelise it internally and among the wider community

Build and maintain an effective product roadmap, prioritising outcomes and using insights to support decision making and provide product direction to the program

Identify OKRs and key success metrics for the program

Work with the Product team to share improvements and best practices and ensure our digital product suite supports the roadmap and remain best in class.

Please click here to view a copy of the position description.

About you

You have a demonstrated experience in product management ideally with substantial previous payments related experience. You might have worked with banking payment systems or ticketing systems. You are passionate in developing superior value propositions and have successful track record in delivering complex programs that involve effective collaboration with a broad range of stakeholders across the enterprise. You enjoy working in an agile environment, driving a culture of continuous improvement, innovation and best practice.

In addition, you have superior stakeholder management skills, including developing and maintaining strong working relationships with specialist resources, project management teams, and the wider TfNSW community to establish innovative product roadmaps. You will have the ability to drive a high-performance culture across the business and be comfortable collaborating with industry parties and stakeholders, effectively managing their expectations.

Salary and Benefits

This is a full-time fixed term role for 12 months with the expectations of the appointment being extended further, a Transport Senior Service TSSE1A level role offering an attractive remuneration package.

For more information on Employee Benefits at TfNSW please click here.

Interested? 

Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

How to apply

To apply for this position, please submit a resume and answer all questions within the online application process.

Please check the internal role eligibility requirements or policy for your agency before applying for internally advertised roles.

Application closes: 11:59PM, Monday 18th April 2022

p>​We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Fabrice Noel at FABRICE.NOEL@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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